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Forum Discussion
kc879
4 months agoExplorer | Level 3
I'm still being charged for an account I deleted a year ago and I can't contact support.
I accidentally deleted a dropbox premium account a year ago before stopping the payed premium subscription. Recently discovered I have been getting charged over $20/month for the past year as a resul...
Nancy
Dropbox Staff
Hey kc879! Hope it’s OK to chime in. Can you please clarify what you mean by your last post?
What we can do currently is to send you an email to the email address you see here, so that we can look into this further (we can’t email you to any other email address than the one tied to your Community profile).
When on ticket, you can provide me with your PayPal ID and I’ll see what we can do in this case.
Please reply to my email, when you get the chance. Cheers!
kc879
2 months agoExplorer | Level 3
Hi Nancy,
Missed this! Would you mind re-sending the email / opening back up this ticket? Would like to cancel my account asap as I have been charged another month. Thank you!
- kc8792 months agoExplorer | Level 3
I was not able to reply to it, the email I received let me know that the email would be sent to an unmonitored inbox and would not be answered by the dropbox support team.
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