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Forum Discussion

Michelleanzures's avatar
Michelleanzures
Helpful | Level 5
6 years ago

Being charged twice for same account

So I have a problem I’ve been trying to figure out for hours. I’ve been going back and forth with Apple iTunes and once with dropbox. I have one account. I use the app on my phone from the Apple stor...
Dropbox Plus
Payments
  • Walter's avatar
    Walter
    6 years ago

    Sorry to hear that Michelleanzures - I've reached out via email to the address you use for your forum's profile so we can have a further look into this together.

    When you get the chance, take a look at your email's inbox for my message and we'll take it from there.

    Thanks in advance and until we speak again, have a lovely day!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey there Michelleanzures - apologies for the slight delay in my response; are you still having issues with this?

  • Michelleanzures's avatar
    Michelleanzures
    Helpful | Level 5
    6 years ago
    Yes I am.. not sure who to talk to about this or how it’s even possible to pay twice for one account.
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Sorry to hear that Michelleanzures - I've reached out via email to the address you use for your forum's profile so we can have a further look into this together.

      When you get the chance, take a look at your email's inbox for my message and we'll take it from there.

      Thanks in advance and until we speak again, have a lovely day!

      • nomez99's avatar
        nomez99
        New member | Level 2
        6 years ago

        Hello,

        I also have two charges on my bank statement.

        Could you assist and tell me why that is after upgrading to Professional?

        Thank you

        Simon

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