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Forum Discussion
The Dropbox Badge does not appear on MS Word files on certain computers with Windows 10 Pro.
In my company, on most computers running Windows 10 Pro with Dropbox version 212.4.5767 and various Office packages, the blue badge does not appear when opening Word files. I haven’t been able to determine if the issue is caused by Windows, Office, or Dropbox. However, it affects most computers. Please help me find a solution to resolve this issue, as my colleagues actively use this feature. Thank you.
- Megan
Dropbox Staff
Hey there, ITEasy, let's see what we can find about this!
I know this might sound trivial, but have you tried disabling and then enabling the feature altogether on the devices you're having issues with?
Feel free to also have a look at this relevant Help Center article, and let me know of any updates.
Keep me posted, and we'll take it from there!
Thank you for the quick response. I would like to mention that I have already tried disabling and re-enabling this option, and I have also reviewed the information provided in the help support section; everything seems to be in order. The issue appeared recently and seems to be quite widespread within the company where I work. I should mention that the badge appears on all computers for MS Excel files, while I encounter issues specifically with MS Word. I look forward to receiving instructions for troubleshooting and resolving the issue.
It applies to all types of Microsoft Word files, regardless of size. We noticed the issue starting today, but it’s possible it has been present for a few days.
- Megan
Hey ITEasy!
And these files aren't currently open in “Protected View”, right?
Would you be able to check the syncing status on some of the devices, and make sure they're "up to date"?
Hi - I am having the same issue. Been emailing back and forth with support but the issue has not been resolved. Only happens with Word, Excel is fine. I have uninstalled the app and reinstalled multiple times. I even uninstalled Microsoft 365, thinking maybe it was a Word issue. I make sure the preference for the badge is set to "allows show". I am not using compatibility mode either. The issue started last week and it is with ALL word documents.
Ticket 24473625
- Nancy
Hey StephanieT, I’ve found your ticket in our system and left an internal note for our team to see.
Since your case is being handled by our advanced specialists, I’d suggest continuing with them directly, as they have account visibility that we don’t here on the forum.
Nancy, the problem is that they email me once, I respond and then I don't hear back for another 24 hours. This is not getting resolved via email. I need support I can communicate with.
I have also checked all the settings, and everything seems to be in order. In my company, the issue appears on multiple versions of Office (2010, 2013, 2016, 2019, and 365). I haven’t opened a ticket because, usually, the response time is extremely slow, and by the time I receive a solution from support, I’ve already found a fix on the forum.
Hi ITEasy
I am also facing the same issue with the dropbox. All the excel files showing the badge but the word documents not showing the same.
Can you please share the link of the forum which you referred to fix this issue or the steps to resolve it.
Thank you.
It is okay.
- Megan
Hey ITEasy, I just created a ticket on my end for you, I'll see you there!
Hey Anjali Bhatt, sorry to hear about that!
I'm assuming you're talking about this Help Center article. In any case, feel free to also have a look at this thread, and share any additional info and troubleshooting steps you've tried.
My issue has been escalated to the engineering department. Been emailing for over a week and still no resolution, just being passed around. But hoping engineering may be able to assist.
