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ITEasy's avatar
ITEasy
Helpful | Level 5
2 months ago

The Dropbox Badge does not appear on MS Word files on certain computers with Windows 10 Pro.

In my company, on most computers running Windows 10 Pro with Dropbox version 212.4.5767 and various Office packages, the blue badge does not appear when opening Word files. I haven’t been able to det...
Microsoft
Microsoft Office
Windows
ITEasy's avatar
ITEasy
Helpful | Level 5
2 months ago

Thank you for the quick response. I would like to mention that I have already tried disabling and re-enabling this option, and I have also reviewed the information provided in the help support section; everything seems to be in order. The issue appeared recently and seems to be quite widespread within the company where I work. I should mention that the badge appears on all computers for MS Excel files, while I encounter issues specifically with MS Word. I look forward to receiving instructions for troubleshooting and resolving the issue.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for the added info ITEasy!

    Does this happen with all of your Word files? 

    Would you mind clarifying some approximate sizes of these files, and when did this start happening? 

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