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Helpful | Level 6

10 months ago

Solved

The Dropbox sync status icons look different on my Windows computer

Kindly note that the drop box icon status look wrong , for example if i save the folder to view offline the status not became dark green , the status disappear, if i want to to save online a brown box appears .

Kindly note that i change the ShellIconOverlayIdentifiers and make drop box to appears first by add space then f5 for all ShellIconOverlayIdentifiers but the issue still then restart pc and i uninstall the onedrive , i afraid that onedrive effect on it , but same issue look to attached image

some time a transparent x appears as status.

how to make it works normally? i try to remove app data and try to uninstall the drobox but same issue

Mark
9 months ago
Have you checked if Dropbox is running on your PC?

What does it say if you mouse over its icon on the status bar?

7 Replies

Hannah
Dropbox Staff
10 months ago
Hey aliwihbi, thanks for reaching out to us.

The brown box on the files is a OneDrive icon, not a Dropbox one.

But if I understood correctly, when you disabled OneDrive, the issue with the brown box persisted?

Which Dropbox version are you using and what's the sync status of the app?

You can hover over the Dropbox icon in your system tray, to see this info.

Let me know what you find.
aliwihbi
Helpful | Level 6
10 months ago
Kindly note that this is not related to OneDrive as attached image .
I don't get the normal icon status which is dark green or cloud icon , what i can do ? moreover in the regedit ShellIconOverlayIdentifiers dropb box is from the top 10
- Walter
  Dropbox Staff
  10 months ago
  Thanks for the screenshot aliwihbi
  
  The brown folder icons are not coming from Dropbox, but a 3rd party app that's running on your computer.
  
  Can you send us a screenshot of what you see in the reg-edit?
  
  Also, if you're indeed running 3rd party apps that are monitoring, syncing or backing up your files, have you tried closing them one by one to see if it makes any difference?
- aliwihbi
  Helpful | Level 6
  10 months ago
  Kindly note that all my colleague has windows 11 face same issue
  - Walter
    Dropbox Staff
    10 months ago
    Have you tried quitting the One Drive app or uninstalling it completely from the affected devices aliwihbi?

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some time a transparent x appears as status.

how to make it works normally? i try to remove app data and try to uninstall the drobox but same issue

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some time a transparent x appears as status.

how to make it works normally? i try to remove app data and try to uninstall the drobox but same issue

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note that the drop box icon status look wrong , for example if i save the folder to view offline the status not became dark green , the status disappear, if i want to to save onlin...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw3Nzk2ODQsNzc5Njg0","node":{"__ref":"ForumReplyMessage:message:779684"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw3Nzk2ODQsNzc5ODI3","node":{"__ref":"ForumReplyMessage:message:779827"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:779664":{"__typename":"Conversation","id":"conversation:779664","solved":true,"topic":{"__ref":"ForumTopicMessage:message:779664"},"lastPostingActivityTime":"2024-06-28T09:01:34.737-07:00","lastPostTime":"2024-06-28T09:01:34.737-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:779664":{"__typename":"ModerationData","id":"moderation_data:779664","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03Nzk2NjQtNDcxMjVpNjY5Mjg4QTA1MzUxNEI1Mg?revision=3\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03Nzk2NjQtNDcxMjVpNjY5Mjg4QTA1MzUxNEI1Mg?revision=3","title":"aliwihbi_0-1719503845691.png","associationType":"BODY","width":50,"height":496,"altText":null},"Revision:revision:779664_3":{"__typename":"Revision","id":"revision:779664_3","lastEditTime":"2024-06-27T09:57:03.198-07:00"},"CachedAsset:theme:customTheme1-1744706099561":{"__typename":"CachedAsset","id":"theme:customTheme1-1744706099561","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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The Dropbox sync status icons look different on my Windows computer","moderationData":{"__ref":"ModerationData:moderation_data:779684"},"body":"

Hey aliwihbi, thanks for reaching out to us.

The brown box on the files is a OneDrive icon, not a Dropbox one.

But if I understood correctly, when you disabled OneDrive, the issue with the brown box persisted?

Which Dropbox version are you using and what's the sync status of the app?

You can hover over the Dropbox icon in your system tray, to see this info.

Let me know what you find.

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Kindly note that this is not related to OneDrive as attached image .

I don't get the normal icon status which is dark green or cloud icon , what i can do ? moreover in the regedit ShellIconOverlayIdentifiers dropb box is from the top 10

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Thanks for the screenshot aliwihbi

The brown folder icons are not coming from Dropbox, but a 3rd party app that's running on your computer.

Can you send us a screenshot of what you see in the reg-edit?

Also, if you're indeed running 3rd party apps that are monitoring, syncing or backing up your files, have you tried closing them one by one to see if it makes any difference?

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Kindly note that all my colleague has windows 11 face same issue

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Have you tried quitting the One Drive app or uninstalling it completely from the affected devices aliwihbi?

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Yes i try ti uninstall but same issue , i find a way now to make it works which is download this version https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Stable-Build-202-4-5551/td-p/779333

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