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Forum Discussion

aliwihbi's avatar
aliwihbi
Helpful | Level 6
5 months ago

The Dropbox sync status icons look different on my Windows computer

Kindly note that the drop box icon status look wrong , for example if i save the folder to view  offline the status not became  dark green , the status disappear, if i want to to save online a  brown...
Desktop
GUI
Sync
Windows
aliwihbi's avatar
aliwihbi
Helpful | Level 6

Kindly note that this is not related to OneDrive as attached image .

I don't get the normal icon status which is  dark green or  cloud icon , what i can do ? moreover in the regedit ShellIconOverlayIdentifiers  dropb box is from the top 10 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Thanks for the screenshot aliwihbi 

 

The brown folder icons are not coming from Dropbox, but a 3rd party app that's running on your computer.

 

Can you send us a screenshot of what you see in the reg-edit? 

 

Also, if you're indeed running 3rd party apps that are monitoring, syncing or backing up your files, have you tried closing them one by one to see if it makes any difference? 

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