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Forum Discussion

ITEasy's avatar
ITEasy
Helpful | Level 5
2 months ago

The Dropbox Badge does not appear on MS Word files on certain computers with Windows 10 Pro.

In my company, on most computers running Windows 10 Pro with Dropbox version 212.4.5767 and various Office packages, the blue badge does not appear when opening Word files. I haven’t been able to det...
Microsoft
Microsoft Office
Windows
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey ITEasy, I just created a ticket on my end for you, I'll see you there! 

Hey Anjali Bhatt, sorry to hear about that! 

I'm assuming you're talking about this Help Center article. In any case, feel free to also have a look at this thread, and share any additional info and troubleshooting steps you've tried. 

StephanieT's avatar
StephanieT
New member | Level 1
2 months ago

My issue has been escalated to the engineering department.   Been emailing for over a week and still no resolution, just being passed around.   But hoping engineering may be able to assist. 

 

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