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Forum Discussion
The Dropbox Badge does not appear on MS Word files on certain computers with Windows 10 Pro.
In my company, on most computers running Windows 10 Pro with Dropbox version 212.4.5767 and various Office packages, the blue badge does not appear when opening Word files. I haven’t been able to det...
It applies to all types of Microsoft Word files, regardless of size. We noticed the issue starting today, but it’s possible it has been present for a few days.
- Megan
Dropbox Staff
Hey ITEasy!
And these files aren't currently open in “Protected View”, right?
Would you be able to check the syncing status on some of the devices, and make sure they're "up to date"?
Hi - I am having the same issue. Been emailing back and forth with support but the issue has not been resolved. Only happens with Word, Excel is fine. I have uninstalled the app and reinstalled multiple times. I even uninstalled Microsoft 365, thinking maybe it was a Word issue. I make sure the preference for the badge is set to "allows show". I am not using compatibility mode either. The issue started last week and it is with ALL word documents.
- Hannah
Hey StephanieT, sorry to hear that.
Can you give us the ticket number for your communication with our support team, so we can take a look?
