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ITEasy's avatar
ITEasy
Helpful | Level 5
2 months ago

The Dropbox Badge does not appear on MS Word files on certain computers with Windows 10 Pro.

In my company, on most computers running Windows 10 Pro with Dropbox version 212.4.5767 and various Office packages, the blue badge does not appear when opening Word files. I haven’t been able to det...
Microsoft
Microsoft Office
Windows
ITEasy's avatar
ITEasy
Helpful | Level 5

I have also checked all the settings, and everything seems to be in order. In my company, the issue appears on multiple versions of Office (2010, 2013, 2016, 2019, and 365). I haven’t opened a ticket because, usually, the response time is extremely slow, and by the time I receive a solution from support, I’ve already found a fix on the forum.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey ITEasy, thanks for the heads up!

If you haven't fixed this yet, then I'd also suggest the email route, mainly because this case might need to be escalated to our Specialized agents.

Let me know if you'd be okay with that.

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