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Forum Discussion
The Dropbox Badge does not appear on MS Word files on certain computers with Windows 10 Pro.
In my company, on most computers running Windows 10 Pro with Dropbox version 212.4.5767 and various Office packages, the blue badge does not appear when opening Word files. I haven’t been able to det...
It is okay.
- Megan
Dropbox Staff
Hey ITEasy, I just created a ticket on my end for you, I'll see you there!
Hey Anjali Bhatt, sorry to hear about that!
I'm assuming you're talking about this Help Center article. In any case, feel free to also have a look at this thread, and share any additional info and troubleshooting steps you've tried.
My issue has been escalated to the engineering department. Been emailing for over a week and still no resolution, just being passed around. But hoping engineering may be able to assist.
I have done all of the suggested fixes and nothing worked. I even uninstalled office thinking it was possibly a Word issue.
Hi Megan
Yes, we tried the steps mentioned in the above article but didn't work.
Then we tried uninstalling and installing the dropbox again but no luck.
It is strange, both the Apps belongs to Office (Excel and Word), and working in Excel but not in Word is not making any sense.
Can you please help me on this as my entire team is struggling due to this issue and we are not able to proceed with our daily tasks.
Thanks
- Megan
I definitely can try to help as much as possible Anjali Bhatt.
I'll be sending you an email, in order for us to investigate further.
