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Forum Discussion

liok's avatar
liok
Helpful | Level 6
2 years ago

Dropbox Passwords not working anywhere, in different ways

Hi, I'm trying to use DP again as I pay it and now that dashlane isn't free anymore. But installing the extension on firefox, clicking its icon does nothing, it doesn't react to any login field either. On Brave clicking the extension does open a new tab, that sends an email to authorize connexion, I recieved a connexion attempt email, but that's all, I've tried since two days again but nothing is sent.
Browser are up to date, I'm on win 10 up to date.
I had it working a year or so ago.

Thanks for any tip

Dropbox Passwords
Web
  • liok's avatar
    liok
    2 years ago

    Hi, I've just restored/reset my DB password account, and that unlocked the unresponsive firefox extention too. made sure my restoration terms were saved somewhere this time.
    Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey liok, sorry to see you're having issues with Dropbox Passwords.

     

    Have you tried removing the Passwords extension, clearing your browser's cache and then re-installing it, to see if that helps?

     

    Let me know what you find. 

    • liok's avatar
      liok
      Helpful | Level 6
      2 years ago

      Hi, I've tried to remove and instal again the extentions on both browser, but clearing the cache is an issue as that would wipe my tabs.
      Thanks

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        What happened when you removed and then reinstalled the Dropbox Passwords extension, liok? Any improvement?

  • Long Peter's avatar
    Long Peter
    Helpful | Level 6
    5 months ago

    I was having the same issue on Firefox (129.0.1) MacOS (Sonoma 14.5). Deleting/reinstalling the DB Passwords add-on, then all add-ons didn't solve it for me but using Firefox's "Refresh" feature did. This essentially factory-resets the browser and then re-imports your browsing history etc. automatically. You lose all of your add-ons and UI settings but it is worth the effort to un-bung Passwords in your main browser.

     

    After running a refresh, I needed to quit and restart the browser before I was able to reinstall the Passwords plugin. Then it was just a matter of allowing it the usual permissions, verifying the new installation via the Passwords extension in Chrome (it was already logged in and open so just popped up a dialogue asking if the new Firefox add-on was legit). Then, the Dropbox Passwords add-on was back to normal in Firefox, like nothing ever happened.

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