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Forum Discussion
Mac Sonoma/conflicted copies and app isn't loading
Not sure if the two are related (Sonoma and the conflicted copies) but I opened my dropbox this morning (after installing Sonoma last night) and all my shared folders had been replaced with conflicte...
Hi Jay, I called Apple today and they advised me to create a new user profile and download the app there. It worked, so we isolated it to my main user profile. But in the end, I simply signed out of my dropbox account from the preferences tab, and then re-started the app. It worked.
Hope this helps you and any others with a similar issue.
Thanks again.
Jay
Dropbox Staff
Dropbox StaffHi Carl8, thanks for bringing this to our attention.
Could try quitting the Dropbox desktop application and restarting it again to see if you receive the same error message?
This will help me to assist further!
Thanks for your reply. I can't restart the app. I deleted it and all my files yesterday. Then, I downloaded and installed the app again (several times) but it won't start. Here is the latest error report from just a moment ago
bn.BUILD_KEY: Dropbox
bn.VERSION: 183.4.7058
bn.constants.WINDOWS_SHELL_EXT_VERSION: 65
bn.is_frozen: True
machine_id: 63bb90a1-2a95-59e7-a07f-09141b5ed6fc
pid: 1198
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='carlprince', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Carl Prince', pw_dir='/Users/carlprince', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='carlprince', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Carl Prince', pw_dir='/Users/carlprince', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'carlprince', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'carlprince', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/carlprince'
appdata: '/Users/carlprince/.dropbox/instance1'
real_path='/Users/carlprince/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/carlprince/Library/CloudStorage/Dropbox'
real_path='/Users/carlprince/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/3j/tnn9z6p14k53y1b9k2jrcrg00000gn/T'
real_path='/private/var/folders/3j/tnn9z6p14k53y1b9k2jrcrg00000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5504, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 520, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 232, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/59d4d117-c039-4214-8e55-41a94767c6bb’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/59d4d117-c039-4214-8e55-41a94767c6bb’.}
- Jay
Just to check, when you deleted the app and files, did you perform an advanced reinstallation?
I am not sure if it is called "advanced" but I did install a version that didn't require an internet connection.
Hi Jay, I called Apple today and they advised me to create a new user profile and download the app there. It worked, so we isolated it to my main user profile. But in the end, I simply signed out of my dropbox account from the preferences tab, and then re-started the app. It worked.
Hope this helps you and any others with a similar issue.
Thanks again.
