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Forum Discussion

chiaradambrogio's avatar
chiaradambrogio
Explorer | Level 3
2 years ago

Impossibile avviare Dropbox - I can't open the app

Buonasera, quando cerco di avviare l'app Dropbox su Mac mi compare il messaggio "Impossibile avviare Dropbox". L'app ha sempre funzionato sino a ieri. Cosa posso fare? Ho già provato a disinstalla...
Desktop
Error Messages
Setting up the apps
chiaradambrogio's avatar
chiaradambrogio
Explorer | Level 3
Si, ma non trovo il tasto per allegare lo screenshot del registro degli errori
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi chiaradambrogio, sorry to jump in, but I just wanted to mention that you should be able to attach a screenshot in your reply through the camera icon (insert photo option) within your reply's box.

 

I hope this helps!

 

---

 

Ciao chiaradambrogio, scusa se mi intrometto, ma volevo solo dirti che dovresti essere in grado di allegare uno screenshot nella tua risposta tramite l'icona della fotocamera (opzione inserisci foto) nella casella della risposta.

 

Spero che aiuti!

 
  • chiaradambrogio's avatar
    chiaradambrogio
    Explorer | Level 3
    2 years ago

     

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 184.4.6543
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 66
    bn.is_frozen: True
    machine_id: 0f166378-d4db-5a86-ac48-25a8412d8f2d
    pid: 4639
    ppid: 1
    uid: 501
    user_info: pwd.struct_passwd(pw_name='chiaradambrogio', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos="Chiara D'Ambrogio", pw_dir='/Users/chiaradambrogio', pw_shell='/bin/bash')
    effective_user_info: pwd.struct_passwd(pw_name='chiaradambrogio', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos="Chiara D'Ambrogio", pw_dir='/Users/chiaradambrogio', pw_shell='/bin/bash')
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged', '_serialnumberd'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
         real_path='/'
                mode=0o40755 uid=0 gid=0
         parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/chiaradambrogio'
    appdata: '/Users/chiaradambrogio/.dropbox/instance3'
             real_path='/Users/chiaradambrogio/.dropbox/instance3'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40700 uid=501 gid=20
    dropbox_path: '/Users/chiaradambrogio/Library/CloudStorage/Dropbox-Business'
                  real_path='/Users/chiaradambrogio/Library/CloudStorage/Dropbox-Business'
                        not found
                  parent mode=0o40755 uid=501 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                          mode=0o100755 uid=501 gid=20
                    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                          not found
                    parent not found
    tempdir: '/var/folders/py/qjjmr3cn46l9v0451jbdqk4m0000gn/T'
             real_path='/private/var/folders/py/qjjmr3cn46l9v0451jbdqk4m0000gn/T'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
      File "desktop/dropbox/client/main.py", line 5546, in _setup_root_for_account
      File "desktop/dropbox/sync_root/helpers.py", line 520, in get_root_for_account
      File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
      File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 232, in set_result_or_convert_exception
    dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "Non è stato trovato nessun provider file con l'identificatore com.getdropbox.dropbox.fileprovider/5187b259-338b-4c4a-97b9-727cf46d7f37." UserInfo={NSLocalizedDescription=Non è stato trovato nessun provider file con l'identificatore com.getdropbox.dropbox.fileprovider/5187b259-338b-4c4a-97b9-727cf46d7f37.}
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi chiaradambrogio, thanks for the error log.

       

      Can you please quit the Dropbox app and then relaunch it from your applications folder, to see if that helps?

       

      -----

       

      Ciao chiaradambrogio, grazie per il registro degli errori.

       

      Puoi chiudere l'app Dropbox e riavviarla dalla cartella delle applicazioni per vedere se questo aiuta?

       
      • chiaradambrogio's avatar
        chiaradambrogio
        Explorer | Level 3
        2 years ago

        Ho provato ma non ha funzionato

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