You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
dcross
3 months agoHelpful | Level 5
I can no longer access Dropbox through Finder on macOS Sequoia 15.0.1.
Did this update by Apple break dropbox? Can no longer access through the finder.
- TamauroNew member | Level 2
I'm using macOS Sequoia 15.0.1 and I'm also experiencing issues. Things are definitely not working like they used to.
- bartreadNew member | Level 1
Hi there,
I'm having a similar problem. In my case:
- The Dropbox app is running and syncing, however
- Dropbox is no longer visible in Finder and the only way I can get to Dropbox is via the app
This has happened after I recently upgraded to macOS Sequoia 15.1 on my M3 Macbook Pro. Firewall is active. Dropbox client version is 212.4.5767.
Can you advise how to get Dropbox back into Finder, please?Many thanks,
Bart
- Kathy ONew member | Level 2
there is no error message - just the folders / file names in dropbox are not showing up when searched for in finder
- Beth122New member | Level 1
this is also my problem
- djfriendExplorer | Level 3
I am also not able to use my Dropbox desktop app. When trying to access, the message is 'The application "Dropbox.app" can't be opened'. I also cannot locate this app in the app store on my MacBook, so it cannot be reinstalled. It was migrated to a new Mac that had Sonoma 15 already installed.
- Kathy ONew member | Level 2
I have tried re installing the dropbox app, turning on firewall ( it was off), removing apps from the spotlight and then re adding it, re starting the computer - NOTHING is working... so frustrating!!!
I'd like to share a screen shot - but the paperclip doesnt do anything.....ugh
- JustmarthaHelpful | Level 5
I can see my folders and such in Finder, but trying to use Finder to search within a specific Dropbox folder, rather than just on "This Mac" no longer works. Sequoia 15.1.1. I am really reluctant to uninstall and reinstall because I keep everything in Dropbox so I can work from any device, and resyncing takes hours if not days.
- KennyboygolfNew member | Level 1
I am having the same problem and it is costing me money. I can see all my client files on the desktop app, however, when I try to access the file I get the message "could not connect to Dropbox. Dropbox support is not helping. I have upgraded my account thinking this would help, it didn't. I am using OS 15.1.1
- MeganDropbox Staff
Hey Kennyboygolf, thanks for posting here!
Would you mind sending over your app version, please? You can find this by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi.
If you have a screenshot of the error you mentioned, it's more than welcome in order for us to have a visual too.
Keep me posted, and we'll take it from there!
- MeganDropbox Staff
- catharinetNew member | Level 1
I am having similar trouble: "the application Dropbox cannot be found" . I fixed it before (can't remember how) on Sequoia 15.0.1. Now on 15.1.1. Getting sick of this. Here's the error code:
bn.BUILD_KEY: Dropboxbn.VERSION: 213.4.4597bn.constants.WINDOWS_SHELL_EXT_VERSION: 77bn.is_frozen: Truemachine_id: 294fb9d7-e136-5bb3-8809-1258c8ec1f53pid: 2577ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='catharine', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Catharine Gibson', pw_dir='/Users/catharine', pw_shell='/bin/bash')effective_user_info: pwd.struct_passwd(pw_name='catharine', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Catharine Gibson', pw_dir='/Users/catharine', pw_shell='/bin/bash')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/catharine'appdata: '/Users/catharine/.dropbox/instance1'real_path='/Users/catharine/.dropbox/instance1'mode=0o40700 uid=501 gid=20parent mode=0o40700 uid=501 gid=20dropbox_path: '/Users/catharine/Library/CloudStorage/Dropbox'real_path='/Users/catharine/Library/CloudStorage/Dropbox'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/9x/cfnkz9tj5jd1_hy42m_0vl5m0000gn/T'real_path='/private/var/folders/9x/cfnkz9tj5jd1_hy42m_0vl5m0000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "desktop/dropbox/client/main.py", line 5911, in _setup_root_for_accountFile "desktop/dropbox/client/main.py", line 6140, in _get_root_for_accountFile "desktop/dropbox/sync_root/helpers.py", line 523, in get_root_for_accountFile "desktop/dropbox/foundation/futures/basic.py", line 874, in resultFile "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 890, in _bootstrapFile "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 932, in _bootstrap_innerFile "desktop/dropbox/db_thread.py", line 96, in runFile "<string>", line 1, in _x__db_thread__sleep_threadFile "desktop/dropbox/db_thread.py", line 36, in set_name_and_runFile "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 870, in runFile "desktop/dropbox/foundation/runtime/__init__.py", line 676, in decoratedFile "desktop/dropbox/foundation/futures/sleep/__init__.py", line 163, in _runFile "desktop/dropbox/foundation/futures/basic.py", line 704, in set_resultFile "desktop/dropbox/foundation/futures/basic.py", line 667, in _on_postFile "desktop/dropbox/foundation/futures/basic.py", line 1050, in _stage1File "desktop/dropbox/foundation/futures/basic.py", line 421, in _then_callbackFile "desktop/dropbox/foundation/futures/helpers.py", line 436, in <lambda>File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 1043, in _get_mount_pathdropbox.mac.internal.MacError: [Errno 4097] Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named com.apple.FileProvider" UserInfo={NSDebugDescription=connection to service named com.apple.FileProvider}- HannahDropbox Staff
Sorry to hear about this, catharinet.
Is this what you see when you try to open the Dropbox folder in your Finder? Or if not, when are you getting this error?
Also, do you have a small Dropbox icon in your menu bar? And what do you see when you hover over it with your cursor?
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!