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Forum Discussion

dcross's avatar
dcross
Helpful | Level 5
3 months ago

I can no longer access Dropbox through Finder on macOS Sequoia 15.0.1.

Did this update by Apple break dropbox? Can no longer access through the finder.

  • Tamauro's avatar
    Tamauro
    New member | Level 2

    I'm using macOS Sequoia 15.0.1 and I'm also experiencing issues. Things are definitely not working like they used to.

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager

      Hi Tamauro,

       

      Thanks for reaching out to us. We are sorry to hear you are experiencing some issues with this. 

       

      Can you please also confirm if the firewall is active at the moment? 

       

      Is it ok to reach you in the email linked to this account?  

      • bartread's avatar
        bartread
        New member | Level 1

        Hi there,

        I'm having a similar problem. In my case:

        • The Dropbox app is running and syncing, however
        • Dropbox is no longer visible in Finder and the only way I can get to Dropbox is via the app

        This has happened after I recently upgraded to macOS Sequoia 15.1 on my M3 Macbook Pro. Firewall is active. Dropbox client version is 212.4.5767.

        Can you advise how to get Dropbox back into Finder, please?

        Many thanks,

        Bart

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager

    Hi dcross,

     

    Thanks for reaching out. Welcome to our community. 

     

    We have users using the Mac OS Sequoia. What is the error message you are receiving at the moment? 

     

    We can take it from there. 

     

     

     

    • Kathy O's avatar
      Kathy O
      New member | Level 2

      there is no error message - just the folders / file names  in dropbox are not showing up when searched for in finder

    • djfriend's avatar
      djfriend
      Explorer | Level 3

      I am also not able to use my Dropbox desktop app. When trying to access, the message is 'The application "Dropbox.app" can't be opened'. I also cannot locate this app in the app store on my MacBook, so it cannot be reinstalled. It was migrated to a new Mac that had Sonoma 15 already installed.

      • DBX_Pedro's avatar
        DBX_Pedro
        Icon for Community Manager rankCommunity Manager

        Hi djfriend,

         

        Thanks for getting in touch.

        Could you share with us a screenshot of the error message?

        Also, is the firewall enabled? In some cases, we had to work around this issue.

        Once we have that information, we can go from there.

  • Kathy O's avatar
    Kathy O
    New member | Level 2

    I have tried re installing the dropbox app, turning on firewall ( it was off), removing apps from the spotlight and then re adding it, re starting the computer - NOTHING is working... so frustrating!!!

    I'd like to share a screen shot - but the paperclip doesnt do anything.....ugh

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff

      Hi Kathy O, sorry to jump in. You can attach your screenshot here by clicking on the camera button, as shown below: 

      The paperclip should allow you to attach links to the forum and not images/screenshots.

  • Justmartha's avatar
    Justmartha
    Helpful | Level 5

    I can see my folders and such in Finder, but trying to use Finder to search within a specific Dropbox folder, rather than just on "This Mac" no longer works. Sequoia 15.1.1. I am really reluctant to uninstall and reinstall because I keep everything in Dropbox so I can work from any device, and resyncing takes hours if not days.

     

  • Kennyboygolf's avatar
    Kennyboygolf
    New member | Level 1

    I am having the same problem and it is costing me money. I can see all my client files on the desktop app, however, when I try to access the file I get the message "could not connect to Dropbox. Dropbox support is not helping. I have upgraded my account thinking this would help, it didn't. I am using OS 15.1.1

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hey Kennyboygolf, thanks for posting here! 

      Would you mind sending over your app version, please? You can find this by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi.

      If you have a screenshot of the error you mentioned, it's more than welcome in order for us to have a visual too.

      Keep me posted, and we'll take it from there! 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hey Beth122, thanks for posting here! 

      Have you tried any troubleshooting steps on your end? What about trying what Kathy O suggested, and seeing if that works out for you too?

      If not, don't hesitate to let me know! 

  • catharinet's avatar
    catharinet
    New member | Level 1

    I am having similar trouble: "the application Dropbox cannot be found" . I fixed it before (can't remember how) on Sequoia 15.0.1. Now on 15.1.1. Getting sick of this. Here's the error code: 

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 213.4.4597
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 77
    bn.is_frozen: True
    machine_id: 294fb9d7-e136-5bb3-8809-1258c8ec1f53
    pid: 2577
    ppid: 1
    uid: 501
    user_info: pwd.struct_passwd(pw_name='catharine', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Catharine Gibson', pw_dir='/Users/catharine', pw_shell='/bin/bash')
    effective_user_info: pwd.struct_passwd(pw_name='catharine', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Catharine Gibson', pw_dir='/Users/catharine', pw_shell='/bin/bash')
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
         real_path='/'
                mode=0o40755 uid=0 gid=0
         parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/catharine'
    appdata: '/Users/catharine/.dropbox/instance1'
             real_path='/Users/catharine/.dropbox/instance1'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40700 uid=501 gid=20
    dropbox_path: '/Users/catharine/Library/CloudStorage/Dropbox'
                  real_path='/Users/catharine/Library/CloudStorage/Dropbox'
                        mode=0o40700 uid=501 gid=20
                  parent mode=0o40755 uid=501 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                          mode=0o100755 uid=501 gid=20
                    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                          not found
                    parent not found
    tempdir: '/var/folders/9x/cfnkz9tj5jd1_hy42m_0vl5m0000gn/T'
             real_path='/private/var/folders/9x/cfnkz9tj5jd1_hy42m_0vl5m0000gn/T'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
      File "desktop/dropbox/client/main.py", line 5911, in _setup_root_for_account
      File "desktop/dropbox/client/main.py", line 6140, in _get_root_for_account
      File "desktop/dropbox/sync_root/helpers.py", line 523, in get_root_for_account
      File "desktop/dropbox/foundation/futures/basic.py", line 874, in result
      File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 890, in _bootstrap
      File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 932, in _bootstrap_inner
      File "desktop/dropbox/db_thread.py", line 96, in run
      File "<string>", line 1, in _x__db_thread__sleep_thread
      File "desktop/dropbox/db_thread.py", line 36, in set_name_and_run
      File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 870, in run
      File "desktop/dropbox/foundation/runtime/__init__.py", line 676, in decorated
      File "desktop/dropbox/foundation/futures/sleep/__init__.py", line 163, in _run
      File "desktop/dropbox/foundation/futures/basic.py", line 704, in set_result
      File "desktop/dropbox/foundation/futures/basic.py", line 667, in _on_post
      File "desktop/dropbox/foundation/futures/basic.py", line 1050, in _stage1
      File "desktop/dropbox/foundation/futures/basic.py", line 421, in _then_callback
      File "desktop/dropbox/foundation/futures/helpers.py", line 436, in <lambda>
      File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 1043, in _get_mount_path
    dropbox.mac.internal.MacError: [Errno 4097] Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named com.apple.FileProvider" UserInfo={NSDebugDescription=connection to service named com.apple.FileProvider}

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Sorry to hear about this, catharinet.

      Is this what you see when you try to open the Dropbox folder in your Finder? Or if not, when are you getting this error?

      Also, do you have a small Dropbox icon in your menu bar? And what do you see when you hover over it with your cursor?

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