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Forum Discussion

dcross's avatar
dcross
Helpful | Level 5
3 months ago

I can no longer access Dropbox through Finder on macOS Sequoia 15.0.1.

Did this update by Apple break dropbox? Can no longer access through the finder.
desktop
Folders
Mac
DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager

Hi dcross,

 

Thanks for reaching out. Welcome to our community. 

 

We have users using the Mac OS Sequoia. What is the error message you are receiving at the moment? 

 

We can take it from there. 

 

 

 

djfriend's avatar
djfriend
Explorer | Level 3
3 months ago

I am also not able to use my Dropbox desktop app. When trying to access, the message is 'The application "Dropbox.app" can't be opened'. I also cannot locate this app in the app store on my MacBook, so it cannot be reinstalled. It was migrated to a new Mac that had Sonoma 15 already installed.

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi djfriend,

     

    Thanks for getting in touch.

    Could you share with us a screenshot of the error message?

    Also, is the firewall enabled? In some cases, we had to work around this issue.

    Once we have that information, we can go from there.

    • djfriend's avatar
      djfriend
      Explorer | Level 3
      3 months ago

      The firewall is inactive, and when trying to launch the Dropbox app I receive the message 'The application "Dropbox.app" can't be opened.' The sync to my hard drive does not work.

      • DBX_Pedro's avatar
        DBX_Pedro
        Icon for Community Manager rankCommunity Manager
        3 months ago

        Hi djfriend,

         

        Thanks for confirming that.

         

        I will then pass this to a internal team.

         

        Is it ok to reach out to you to the email linked to this account?

          

        We can take it from there. 

    • dcross's avatar
      dcross
      Helpful | Level 5
      3 months ago

      Returned to finder window after a reboot. Maybe didn't get a clean reboot after installation of OS update. Things seem normal now.

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