You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

dcross's avatar
dcross
Explorer | Level 4
2 months ago

I can no longer access Dropbox through Finder on macOS Sequoia 15.0.1.

Did this update by Apple break dropbox? Can no longer access through the finder.
Desktop
Folders
Mac
DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager

Hi Tamauro,

 

Thanks for reaching out to us. We are sorry to hear you are experiencing some issues with this. 

 

Can you please also confirm if the firewall is active at the moment? 

 

Is it ok to reach you in the email linked to this account?  

bartread's avatar
bartread
New member | Level 1
9 days ago

Hi there,

I'm having a similar problem. In my case:

  • The Dropbox app is running and syncing, however
  • Dropbox is no longer visible in Finder and the only way I can get to Dropbox is via the app

This has happened after I recently upgraded to macOS Sequoia 15.1 on my M3 Macbook Pro. Firewall is active. Dropbox client version is 212.4.5767.

Can you advise how to get Dropbox back into Finder, please?

Many thanks,

Bart

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    9 days ago

    Hi bartread - sorry to hear you're having issues with this.

    Could you please double check the version of the app that you're using? I'm asking because we're currently on either 212.3.5724 which is the Beta one, or the 211.4.6008 which is our stable version.

    Also, can you take a look at the app's preferences and let us know your Dropbox folder's location as shown in the sync tab?

    Did you try reinstalling the app since you first noticed this by the way?

    Let us know and we'll take it from there! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!