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Forum Discussion

dcross's avatar
dcross
Explorer | Level 4
28 days ago

I can no longer access Dropbox through Finder on macOS Sequoia 15.0.1.

Did this update by Apple break dropbox? Can no longer access through the finder.
Desktop
Folders
Mac
Tamauro's avatar
Tamauro
New member | Level 2
25 days ago

I'm using macOS Sequoia 15.0.1 and I'm also experiencing issues. Things are definitely not working like they used to.

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    24 days ago

    Hi Tamauro,

     

    Thanks for reaching out to us. We are sorry to hear you are experiencing some issues with this. 

     

    Can you please also confirm if the firewall is active at the moment? 

     

    Is it ok to reach you in the email linked to this account?  

    • bartread's avatar
      bartread
      New member | Level 1
      2 days ago

      Hi there,

      I'm having a similar problem. In my case:

      • The Dropbox app is running and syncing, however
      • Dropbox is no longer visible in Finder and the only way I can get to Dropbox is via the app

      This has happened after I recently upgraded to macOS Sequoia 15.1 on my M3 Macbook Pro. Firewall is active. Dropbox client version is 212.4.5767.

      Can you advise how to get Dropbox back into Finder, please?

      Many thanks,

      Bart

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 days ago

        Hi bartread - sorry to hear you're having issues with this.

        Could you please double check the version of the app that you're using? I'm asking because we're currently on either 212.3.5724 which is the Beta one, or the 211.4.6008 which is our stable version.

        Also, can you take a look at the app's preferences and let us know your Dropbox folder's location as shown in the sync tab?

        Did you try reinstalling the app since you first noticed this by the way?

        Let us know and we'll take it from there! 

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