You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

dcross's avatar
dcross
Helpful | Level 5
3 months ago

I can no longer access Dropbox through Finder on macOS Sequoia 15.0.1.

Did this update by Apple break dropbox? Can no longer access through the finder.
desktop
Folders
Mac
djfriend's avatar
djfriend
Explorer | Level 3

I am also not able to use my Dropbox desktop app. When trying to access, the message is 'The application "Dropbox.app" can't be opened'. I also cannot locate this app in the app store on my MacBook, so it cannot be reinstalled. It was migrated to a new Mac that had Sonoma 15 already installed.

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
3 months ago

Hi djfriend,

 

Thanks for getting in touch.

Could you share with us a screenshot of the error message?

Also, is the firewall enabled? In some cases, we had to work around this issue.

Once we have that information, we can go from there.

  • djfriend's avatar
    djfriend
    Explorer | Level 3
    3 months ago

    The firewall is inactive, and when trying to launch the Dropbox app I receive the message 'The application "Dropbox.app" can't be opened.' The sync to my hard drive does not work.

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Hi djfriend,

       

      Thanks for confirming that.

       

      I will then pass this to a internal team.

       

      Is it ok to reach out to you to the email linked to this account?

        

      We can take it from there. 

      • djfriend's avatar
        djfriend
        Explorer | Level 3
        3 months ago

        yes, please email me.

  • dcross's avatar
    dcross
    Helpful | Level 5
    3 months ago

    Returned to finder window after a reboot. Maybe didn't get a clean reboot after installation of OS update. Things seem normal now.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!