You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

dcross's avatar
dcross
Helpful | Level 5
3 months ago

I can no longer access Dropbox through Finder on macOS Sequoia 15.0.1.

Did this update by Apple break dropbox? Can no longer access through the finder.
desktop
Folders
Mac
Kennyboygolf's avatar
Kennyboygolf
New member | Level 1
18 days ago

I am having the same problem and it is costing me money. I can see all my client files on the desktop app, however, when I try to access the file I get the message "could not connect to Dropbox. Dropbox support is not helping. I have upgraded my account thinking this would help, it didn't. I am using OS 15.1.1

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    18 days ago

    Hey Kennyboygolf, thanks for posting here! 

    Would you mind sending over your app version, please? You can find this by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi.

    If you have a screenshot of the error you mentioned, it's more than welcome in order for us to have a visual too.

    Keep me posted, and we'll take it from there! 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    15 days ago

    Hey Beth122, thanks for posting here! 

    Have you tried any troubleshooting steps on your end? What about trying what Kathy O suggested, and seeing if that works out for you too?

    If not, don't hesitate to let me know! 

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