You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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R S12's avatar
R S12
Helpful | Level 5
2 years ago

Dropbox Paper - "No Dropbox account found"

Paper just suddenly stopped working. It wouldn't sync and repeatedly failed syncing. I quit paper and relaunched it.

 

Now I get "No Dropbox account found - Dropbox Paper uses your Dropbox desktop app to sign you in. To use Dropbox Paper, please sign in to your Dropbox account with the Dropbox desktop app and then hit “Retry”."

 

Dropbox is running (currently syncing files).

 

"Retry" just loops back to this same message after a few seconds.

 

Please help.

Dropbox Paper
  • gmarius's avatar
    gmarius
    2 years ago

    Looks like Dropbox has resolved the Paper issue today.  And noted it in the status page.  Hopefully its working too for you folks.  

  • R S12's avatar
    R S12
    Helpful | Level 5
    2 years ago

    Now, online, if I try to reach paper in the browser I get:

    An error occurred during a connection to paper.dropbox.com. PR_END_OF_FILE_ERROR

    Error code: PR_END_OF_FILE_ERROR

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem.

    • gmarius's avatar
      gmarius
      New member | Level 2
      2 years ago

      We can't access dropbox paper at all now.  

       

      This site can’t be reached

      paper.dropbox.com unexpectedly closed the connection.

       

      ERR_CONNECTION_CLOSED
    • gmarius's avatar
      gmarius
      New member | Level 2
      2 years ago

      Looks like Dropbox has resolved the Paper issue today.  And noted it in the status page.  Hopefully its working too for you folks.  

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