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","board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:703529"},"author":{"__typename":"User","login":"dhannah"},"postTime":"2024-01-17T09:51:34.382-08:00","kudosSumWeight":3}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8b3w1fDI3OjAsNTI6MXwz","node":{"__typename":"ForumReplyMessage","uid":746952,"body":"
I have the exact same problem. Navigating my local Dropbox folders on Windows 10 is painfully slow (using arrow keys to scroll through files, etc). It is as though I'm navigating an online cloud interface, not a local directory. This started just a couple of weeks ago and has really degraded the usability of Dropbox.
","board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:703529"},"author":{"__typename":"User","login":"William F.5"},"postTime":"2024-01-24T12:46:04.224-08:00","kudosSumWeight":2}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8b3w1fDI3OjAsNTI6MXw0","node":{"__typename":"ForumReplyMessage","uid":780593,"body":"I think this is really a dropbox problem.
It is really impossible that on all computers during the same day occured a problem.
Also there are no Dropbox sync icons from that day (I've unistalled OneDrive already and made other steps).
I'm having the same problem here, July 2024, menu is painfully slow, the context menu never opens, and files get stuck for ever to sync. Client service is miserable and only tells me once and again to update hardlinks, seems to be the only solution they have for everything.
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month down in 2025: How are your resolutions coming along? 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For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!
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\nI am having trouble with dropbox working through my Windows file explorer. For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer crashes and I have to force close the program. I can open files from the specific application. For instance, if I open Word and then open a file from word it will open, but if I try to open the same file from the windows file explorer it freezes. I have tried to uninstall and reinstall. Any other suggestions/solutions?
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\nI am having trouble with dropbox working through my Windows file explorer. For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer crashes and I have to force close the program. I can open files from the specific application. For instance, if I open Word and then open a file from word it will open, but if I try to open the same file from the windows file explorer it freezes. I have tried to uninstall and reinstall. Any other suggestions/solutions?
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sorry to hear about this.
\n\n
Could you please let us know your computer's exact OS version and the version of the desktop app installed there as well?
\n\n
Are you running any 3rd party apps when you notice the crashes you mentioned by the way?
\n\n
Let us know more and we'll take it from there.
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Version 10.0.19045 Build 19045
Dropbox
No 3rd party apps that I am aware of. It seems to happen when I try to open, move, or rename any of the dropbox content.
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Hey currentj, thanks for the additional info!
\n\n
I'm chiming in here to see if we can narrow this down further.
\n\n
I'd like you to quit the desktop app and see if you can replicate this behavior when Dropbox is not running.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":15,"postTime":"2023-08-02T15:29:24.271-07:00","lastPublishTime":"2023-08-02T15:29:24.271-07:00","metrics":{"__typename":"MessageMetrics","views":4590},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:703529/message:703553","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1747947":{"__typename":"User","id":"user:1747947","uid":1747947,"login":"Chris_Petersen","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-09-21T11:13:43.525-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"entityType":"USER","eventPath":"community:mxpez29397/user:1747947"},"ModerationData:moderation_data:715469":{"__typename":"ModerationData","id":"moderation_data:715469","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:715469":{"__typename":"ForumReplyMessage","uid":715469,"id":"message:715469","revisionNum":1,"author":{"__ref":"User:user:1747947"},"readOnly":true,"repliesCount":8,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:703537"},"conversation":{"__ref":"Conversation:conversation:703529"},"subject":"Re: Dropbox freezes and crashes my file explorer.","moderationData":{"__ref":"ModerationData:moderation_data:715469"},"body":"Mine is doing something similar since the last update of Dropbox (Sept 8, 2023) and the latest Windows 10 Update a couple of day later.
Mine will reset the file explorer when selecting the file explorer with the mouse. It also will do that if I select a file folder on the computer or try to rename a file. It will happen every other pick. If I use Win-E or the hot button on my computer keyboard, it will work fine.
I uninstalled Dropbox completely and the issue disappeared. When I re-installed Dropbox, it came back. It does not mater if Dropbox is running or not.
It does it as long as it is just installed.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-09-21T11:21:46.261-07:00","lastPublishTime":"2023-09-21T11:21:46.261-07:00","metrics":{"__typename":"MessageMetrics","views":1416},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:703529/message:715469","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDcxNTQ4MCw3MTU0ODA","node":{"__ref":"ForumReplyMessage:message:715480"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:715480":{"__typename":"ModerationData","id":"moderation_data:715480","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:715480":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:364291"},"id":"message:715480","revisionNum":1,"uid":715480,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:715469"},"conversation":{"__ref":"Conversation:conversation:703529"},"subject":"Re: Dropbox freezes and crashes my file explorer.","moderationData":{"__ref":"ModerationData:moderation_data:715480"},"body":"Hi there Chris_Petersen, sorry to hear about this.
\n
Could you please clarify the exact OS version of your computer and the version of the Dropbox desktop app installed there as well?
\n
Any additional information or even screenshots (better yet, a short recording of you reproducing the issue) are more than welcome.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":7,"postTime":"2023-09-21T12:03:38.652-07:00","lastPublishTime":"2023-09-21T12:03:38.652-07:00","metrics":{"__typename":"MessageMetrics","views":1398},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:703529/message:715480","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:48":{"__typename":"Rank","id":"rank:48","position":31,"name":"New member | Level 1","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1894647":{"__typename":"User","id":"user:1894647","uid":1894647,"login":"Mircea-Pual","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-12-19T07:16:37.960-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:48"},"entityType":"USER","eventPath":"community:mxpez29397/user:1894647"},"ModerationData:moderation_data:814004":{"__typename":"ModerationData","id":"moderation_data:814004","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:814004":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1894647"},"id":"message:814004","revisionNum":1,"uid":814004,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:703537"},"conversation":{"__ref":"Conversation:conversation:703529"},"subject":"Re: Dropbox freezes and crashes my file explorer.","moderationData":{"__ref":"ModerationData:moderation_data:814004"},"body":"Hi,
I can confirm this still happens on Windows 11, version 24H2.
Dropbox version: v214.4.5217
It happened before the 24H2 update of Windows 11 as well.
When can we expect a fix for this?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"193","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-12-19T07:21:21.215-08:00","lastPublishTime":"2024-12-19T07:21:21.215-08:00","metrics":{"__typename":"MessageMetrics","views":116},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:703529/message:814004","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:43":{"__typename":"Rank","id":"rank:43","position":26,"name":"Helpful | Level 6","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1736187":{"__typename":"User","id":"user:1736187","uid":1736187,"login":"Rei3e","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-08-15T13:19:28.393-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:43"},"entityType":"USER","eventPath":"community:mxpez29397/user:1736187"},"ModerationData:moderation_data:711833":{"__typename":"ModerationData","id":"moderation_data:711833","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:711833":{"__typename":"ForumReplyMessage","uid":711833,"id":"message:711833","revisionNum":1,"author":{"__ref":"User:user:1736187"},"readOnly":true,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumTopicMessage:message:703529"},"conversation":{"__ref":"Conversation:conversation:703529"},"subject":"Re: Dropbox freezes and crashes my file explorer.","moderationData":{"__ref":"ModerationData:moderation_data:711833"},"body":"I'm also experiencing random crashes no matter what browser I am using
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"72","kudosSumWeight":0,"postTime":"2023-09-06T05:18:51.035-07:00","lastPublishTime":"2023-09-06T05:18:51.035-07:00","metrics":{"__typename":"MessageMetrics","views":1441},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:703529/message:711833","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDcxMTg0Nyw3MTE4NDc","node":{"__ref":"ForumReplyMessage:message:711847"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:711847":{"__typename":"ModerationData","id":"moderation_data:711847","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:711847":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:330248"},"id":"message:711847","revisionNum":1,"uid":711847,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:711833"},"conversation":{"__ref":"Conversation:conversation:703529"},"subject":"Re: Dropbox freezes and crashes my file explorer.","moderationData":{"__ref":"ModerationData:moderation_data:711847"},"body":"HI Rei3e, are you only getting this issue in the browser, or in File Explorer on Windows?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"91","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-09-06T05:57:13.848-07:00","lastPublishTime":"2023-09-06T05:57:13.848-07:00","metrics":{"__typename":"MessageMetrics","views":1428},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:703529/message:711847","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:46":{"__typename":"Rank","id":"rank:46","position":29,"name":"Explorer | Level 3","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1791356":{"__typename":"User","id":"user:1791356","uid":1791356,"login":"doubleezat","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-01-04T17:54:56.380-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"entityType":"USER","eventPath":"community:mxpez29397/user:1791356"},"ModerationData:moderation_data:741262":{"__typename":"ModerationData","id":"moderation_data:741262","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:1148275":{"__typename":"User","id":"user:1148275","uid":1148275,"login":"Megan","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-05-22T13:20:35.546-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xMTQ4Mjc1LTI1ODQ5aURDMDdCRUZFNTNCQTg3OTY"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:1148275"},"ForumReplyMessage:message:741262":{"__typename":"ForumReplyMessage","uid":741262,"id":"message:741262","revisionNum":2,"author":{"__ref":"User:user:1791356"},"readOnly":true,"repliesCount":15,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumTopicMessage:message:703529"},"conversation":{"__ref":"Conversation:conversation:703529"},"subject":"Re: Dropbox freezes and crashes my file explorer.","moderationData":{"__ref":"ModerationData:moderation_data:741262"},"body":"I can't open the Dropbox folder through Windows Explorer. It freezes after double clicking, and nothing happen afterwards. I have tried:
\n\n
1. Reinstalling Dropbox
\n2. Advanced reinstallation of Dropbox
\n3. Uninstalling anti virus software
\n\n
Nothing seems to work. I have tried using System Restore, which solved the issue temporarily. But the issue now reoccurs again.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2024-01-04T17:59:15.684-08:00","lastPublishTime":"2024-01-04T18:06:04.971-08:00","metrics":{"__typename":"MessageMetrics","views":2414},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:703529/message:741262","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDc0MTI2NSw3NDEyNjU","node":{"__ref":"ForumReplyMessage:message:741265"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:741265":{"__typename":"ModerationData","id":"moderation_data:741265","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:741265":{"__typename":"ForumReplyMessage","uid":741265,"id":"message:741265","revisionNum":1,"author":{"__ref":"User:user:1148275"},"readOnly":true,"repliesCount":14,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:741262"},"conversation":{"__ref":"Conversation:conversation:703529"},"subject":"Re: Dropbox freezes and crashes my file explorer.","moderationData":{"__ref":"ModerationData:moderation_data:741265"},"body":"Hey there doubleezat, thanks for posting here today!
\n\n
Does this happen with your Dropbox folder, or any other folder on your device?
\n\n
As a test, would you mind quitting the app, and then -before opening it again- checking to see if the same thing happens while the app isn't running?
\n\n
Let me know what you find, and we'll take it from there!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"postTime":"2024-01-04T18:07:43.365-08:00","lastPublishTime":"2024-01-04T18:07:43.365-08:00","metrics":{"__typename":"MessageMetrics","views":1964},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:703529/message:741265","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDc0MTI2Nyw3NDEyNjc","node":{"__ref":"ForumReplyMessage:message:741267"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:741267":{"__typename":"ModerationData","id":"moderation_data:741267","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:741267":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1791356"},"id":"message:741267","revisionNum":1,"uid":741267,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:741265"},"conversation":{"__ref":"Conversation:conversation:703529"},"subject":"Re: Dropbox freezes and crashes my file explorer.","moderationData":{"__ref":"ModerationData:moderation_data:741267"},"body":"Hi Megan, it happens only on Dropbox folder. Folder from other cloud storage provider is not affected, as are local storage folders.
I have tried quitting the app, and the folder still freezes. However, if I uninstall the app, the folder can be opened with no issue. After reinstalling the app, the issue reoccurs.
A couple weeks ago I noticed that when I'm in the Dropbox folders on my Windows Explorer, the folder open very slowly and navigation has a huge lag. This is problematic as going through a folder system takes ~10 times longer than it needs to.
\n\n
I've searched some other solutions online and the main solution that many forums are suggesting is an issue with Apple iCloud on their computers; however, I do not have iCloud on my computer and have just uninstalled all Apple related Apps that I had on my computer, which were few. There has been no change in how quickly I can load the folders after uninstalling them.
\n\n
Some potentially relevant information:
\n\n
Windows 10 Pro
\nDropbox App installed on my Computer (v190.4.6383)
\nConnected to my work Dropbox (Dropbox Standard)
\nConnected also to my personal Dropbox (Dropbox Basic)
\nGoogle Drive installed on my Computer; however, I'm only syncing my Documents folder
\n\n
I tried to update my computer but I'm having issues with a security update (see below). Not sure if that's causing the issue with the Dropbox folders or not. I've restarted my computer twice and still get the same error message.
\n
\n
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Thanks for reporting this here, @dhannah! Let’s have a look.
First off, I’d like to check how many files are syncing locally within your Dropbox folder. From your post, I get that your personal and Business Dropbox accounts are paired. Are you having this issue with both Dropbox folders or just with one?
Besides that, what’s the current syncing status of the Dropbox app?
Are you noticing the same behavior if you quit the app, as well?
Keep me posted for any updates.
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2. Q. Are you having problems with both folders? A. Yes, I'm having issues with both my Business files and my Personal files on Dropbox. The same lagging issue is happening with both. Both accounts are linked to my account and synced to my computer. My personal Dropbox files are all on my computer but my Business files are \"Online-Only\".
3. Q. What’s the current syncing status of the Dropbox app? A. \"Up to date\"
4. Q. Are you noticing the same behavior if you quit the app, as well? A. Yes, I tried quitting Dropbox and I'm experiencing the same issues.
Thanks for your help!
I have the exact same problem. Navigating my local Dropbox folders on Windows 10 is painfully slow (using arrow keys to scroll through files, etc). It is as though I'm navigating an online cloud interface, not a local directory. This started just a couple of weeks ago and has really degraded the usability of Dropbox.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"postTime":"2024-01-24T12:46:04.224-08:00","lastPublishTime":"2024-01-24T12:46:04.224-08:00","metrics":{"__typename":"MessageMetrics","views":1411},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:703529/message:746952","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDc0Njk1Nyw3NDY5NTc","node":{"__ref":"ForumReplyMessage:message:746957"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:746957":{"__typename":"ModerationData","id":"moderation_data:746957","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:746957":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:364291"},"id":"message:746957","revisionNum":1,"uid":746957,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:746952"},"conversation":{"__ref":"Conversation:conversation:703529"},"subject":"Re: Dropbox freezes and crashes my file explorer.","moderationData":{"__ref":"ModerationData:moderation_data:746957"},"body":"Hi there William F.5 - sorry to hear about this.
\n\n
Can you please clarify you're device's exact OS version and the version and status of the Dropbox desktop app as shown in your system tray?
\n\n
Did you reboot your computer since you first noticed this?
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2024-02-20T09:01:06.552-08:00","lastPublishTime":"2024-02-20T09:01:06.552-08:00","metrics":{"__typename":"MessageMetrics","views":1129},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:703529/message:752455","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDc1MjQ5MCw3NTI0OTA","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDc1MjQ5MCw3NTI0OTA","node":{"__ref":"ForumReplyMessage:message:752490"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:752490":{"__typename":"ModerationData","id":"moderation_data:752490","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:752490":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1446775"},"id":"message:752490","revisionNum":1,"uid":752490,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:752455"},"conversation":{"__ref":"Conversation:conversation:703529"},"subject":"Re: Dropbox freezes and crashes my file explorer.","moderationData":{"__ref":"ModerationData:moderation_data:752490"},"body":"Robert 098, can you send me any ticket numbers you may have from your support convo? I can take a look, and guide you from there.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"131","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-02-20T11:53:40.869-08:00","lastPublishTime":"2024-02-20T11:53:40.869-08:00","metrics":{"__typename":"MessageMetrics","views":1113},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:703529/message:752490","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1851414":{"__typename":"User","id":"user:1851414","uid":1851414,"login":"Y Fong","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-06-30T12:33:33.208-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"entityType":"USER","eventPath":"community:mxpez29397/user:1851414"},"ModerationData:moderation_data:780162":{"__typename":"ModerationData","id":"moderation_data:780162","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1851512":{"__typename":"User","id":"user:1851512","uid":1851512,"login":"Melman","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-06-30T22:40:02.803-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1851512"},"ForumReplyMessage:message:780162":{"__typename":"ForumReplyMessage","uid":780162,"id":"message:780162","revisionNum":2,"author":{"__ref":"User:user:1851414"},"readOnly":true,"repliesCount":9,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumTopicMessage:message:703529"},"conversation":{"__ref":"Conversation:conversation:703529"},"subject":"Re: Dropbox freezes and crashes my file explorer.","moderationData":{"__ref":"ModerationData:moderation_data:780162"},"body":"Hello,
\n\n
Since Dropbox updated to the latest build 202.4.5551, my Windows 10 has been freezing as soon as Dropbox is launched. I have installed all Windows updates. I know it is Dropbox that is causing the issue because as soon as I uninstalled Dropbox, the problem goes away. I tried to re-installed Dropbox but the problem shows up again.
\n\n
Hope Dropbox team can address this as soon as possible. If there is a temporary fix, I would love to hear.
\n\n
Thank you and best regards,
\nYFong
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-06-30T22:42:56.328-07:00","lastPublishTime":"2024-06-30T22:42:56.328-07:00","metrics":{"__typename":"MessageMetrics","views":1127},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:703529/message:780213","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:780221":{"__typename":"ModerationData","id":"moderation_data:780221","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:780221":{"__typename":"ForumReplyMessage","uid":780221,"id":"message:780221","revisionNum":1,"author":{"__ref":"User:user:364291"},"readOnly":true,"repliesCount":7,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:780162"},"conversation":{"__ref":"Conversation:conversation:703529"},"subject":"Re: Dropbox freezes and crashes my file explorer.","moderationData":{"__ref":"ModerationData:moderation_data:780221"},"body":"Hi there Y Fong & Melman - thanks for your reports.
\n\n
Can you please let us know approximately how many files you're syncing locally on the affected device(s)?
\n\n
Also, are you running any 3rd party apps that are monitoring, syncing or backing up your files?
\n\n
Any additional information or screenshots are more than welcome!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"222","kudosSumWeight":0,"postTime":"2024-06-30T23:38:30.449-07:00","lastPublishTime":"2024-06-30T23:38:30.449-07:00","metrics":{"__typename":"MessageMetrics","views":1095},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:703529/message:780221","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDc4MDIyNSw3ODAyMjU","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDc4MDIyNSw3ODAyMjU","node":{"__ref":"ForumReplyMessage:message:780225"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:780225":{"__typename":"ModerationData","id":"moderation_data:780225","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:780225":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1851512"},"id":"message:780225","revisionNum":1,"uid":780225,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:780221"},"conversation":{"__ref":"Conversation:conversation:703529"},"subject":"Re: Dropbox freezes and crashes my file explorer.","moderationData":{"__ref":"ModerationData:moderation_data:780225"},"body":"Hi Walter, I have around 7TB of data that's set to online-only. I sync very little to my computer. I've been working from Dropbox like this for many years with no issues. This latest update has killed all syncing. No 3rd party apps running. I did all the suggested troubleshooting and the only thing that worked was reverting back to version 197.4.7629. Which subsequently Dropbox just auto-updated again to 202.4.5551 and killed my syncing again 🤦♂️
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":1,"postTime":"2024-07-01T00:14:04.278-07:00","lastPublishTime":"2024-07-01T00:14:04.278-07:00","metrics":{"__typename":"MessageMetrics","views":1081},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:703529/message:780225","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1468835":{"__typename":"User","id":"user:1468835","uid":1468835,"login":"ssjandres","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-08-23T06:48:06.632-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"entityType":"USER","eventPath":"community:mxpez29397/user:1468835"},"ModerationData:moderation_data:780584":{"__typename":"ModerationData","id":"moderation_data:780584","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1811783":{"__typename":"User","id":"user:1811783","uid":1811783,"login":"multipass","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-03-09T02:08:01.768-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"entityType":"USER","eventPath":"community:mxpez29397/user:1811783"},"ForumReplyMessage:message:780584":{"__typename":"ForumReplyMessage","uid":780584,"id":"message:780584","revisionNum":1,"author":{"__ref":"User:user:1468835"},"readOnly":true,"repliesCount":17,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumTopicMessage:message:703529"},"conversation":{"__ref":"Conversation:conversation:703529"},"subject":"Re: Dropbox freezes and crashes my file explorer.","moderationData":{"__ref":"ModerationData:moderation_data:780584"},"body":"I started having the same issue 3 days ago. I read this entire thread and uninstalled and did the advance reinstall deleted the registry folders and the dropbox folders from the 3 locations. Even if I quit the Dropbox app (bottom right corner and quit) the folder just loads forever within windows explorer. I can, in fact, open files from within programs.
Any other suggestions to solve this issue?
NOpe.. i still have it!! can't use Dropbox in Explorer! so annoying
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"75","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-07-02T04:07:08.134-07:00","lastPublishTime":"2024-07-02T04:07:08.134-07:00","metrics":{"__typename":"MessageMetrics","views":791},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:703529/message:780585","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:780606":{"__typename":"ModerationData","id":"moderation_data:780606","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:780606":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:364291"},"id":"message:780606","revisionNum":1,"uid":780606,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:780584"},"conversation":{"__ref":"Conversation:conversation:703529"},"subject":"Re: Dropbox freezes and crashes my file explorer.","moderationData":{"__ref":"ModerationData:moderation_data:780606"},"body":"Hi all, thank you for your reports so far.
\n\n
For anyone who's affected by this issue, could you try the following steps and let us know if they helped improve matters?
\n\n
1. Quit and re-launch the Dropbox desktop app after rebooting your computer.
\n2. Sign out from your account and then back in via the app's preferences.
\n3. Quit or (temporarily) uninstall any 3rd party apps that might be monitoring, syncing or backing up your files.
\n\n
If the issue persists after these steps, you can try a simple reinstall at first and an advanced one as outlined here, if needed.
\n\n
Keep us posted please!
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\n\n
I'll also let the team know about this and will keep you posted with any updates.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-07-02T11:12:36.946-07:00","lastPublishTime":"2024-07-02T12:52:37.511-07:00","metrics":{"__typename":"MessageMetrics","views":1073},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:703529/message:780707","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDc4MDc0MSw3ODA3NDE","node":{"__ref":"ForumReplyMessage:message:780741"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:780741":{"__typename":"ModerationData","id":"moderation_data:780741","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:780741":{"__typename":"ForumReplyMessage","uid":780741,"id":"message:780741","revisionNum":2,"author":{"__ref":"User:user:1446775"},"readOnly":true,"repliesCount":50,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:780707"},"conversation":{"__ref":"Conversation:conversation:703529"},"subject":"Re: Dropbox freezes and crashes my file explorer.","moderationData":{"__ref":"ModerationData:moderation_data:780741"},"body":"Thanks for your post, dglarseniy.
What’s the app version you see running on your Dropbox app? Also, what’s the syncing status it shows now, when syncing isn’t paused? Feel free to send a screenshot of it, as well.
Did you notice this behavior after a specific OS/Dropbox update?
Let me know, and we can take a closer look.
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All dropbox versions are the same and i really never seen dropbox updating, so i dont know when it happened, i started to feel it like a week ago. About a status, if i let dropbox to slowdown explorer for 10+ minutes nvm what it is syncing, it never ends, just write syncing and it never ends. If i press pause syncing for 10 minutes, it changes its status to \"Pausing\" and it never changes to \"paused till (time)\", so i just turn it off, all start to run great, then i turn it on again, it finishes the syncing, status is \"All synced\" or something and all fine till next sync.... it successes to sync, but explorer starts to slowdown... In this situation i am starting to have feeling that i cant ignore dying ssd version since i have this issue only on one pc out of three and on same conditions.... But how to understand the real reason if when i turn of dropbox everything works great....","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":49,"postTime":"2024-07-02T13:45:31.967-07:00","lastPublishTime":"2024-07-02T13:45:31.967-07:00","metrics":{"__typename":"MessageMetrics","views":770},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:703529/message:780754","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:1863566":{"__typename":"User","id":"user:1863566","uid":1863566,"login":"mo34","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-08-14T15:09:31.616-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1863566"},"ModerationData:moderation_data:814006":{"__typename":"ModerationData","id":"moderation_data:814006","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:814006":{"__typename":"ForumReplyMessage","uid":814006,"id":"message:814006","revisionNum":1,"author":{"__ref":"User:user:1863566"},"readOnly":true,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumTopicMessage:message:703529"},"conversation":{"__ref":"Conversation:conversation:703529"},"subject":"Re: Dropbox freezes and crashes my file explorer.","moderationData":{"__ref":"ModerationData:moderation_data:814006"},"body":"Hi. I have noticed that this CONSISTENTLY happens when I have the iCloud app from the Microsoft Store installed. It doesn't matter if the iCloud app is running or not. As long as it is installed, this issue persists. I'm not sure why this is happening only with Dropbox. Google Drive works fine with no issues, even with the iCloud app installed.
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\nDid you try any of the troubleshooting outlined in this discussion so far?
\nAs for you mo34, could you clarify your computer's exact OS version and the version of the Dropbox app you're running?
\nAny additional information is more than welcome!
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I find that there are a few more \"gotcha\" apps in my collection that require the same treatment with UAC to completely resolve Explorer.exe hanging, but Dropbox is definitely one of them.
For completeness's sake, I'll note that the way Explorer hangs for me is a bit different from the original description: it doesn't really seem to matter what I'm doing at the time, the hanging seems to happen randomly. When the hangup occurs it's the whole bottom navigation bar of windows that freezes.
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