You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

R2more's avatar
R2more
Helpful | Level 5
7 years ago

Dropbox crashing on Android

For about a week now, Dropbox is crashing on my Android 5.1 phone (Kernel 3.10.65+).  Latest version of Dropbox I have installed is v.114.2.12   I cleared app and phone cache, uninstalled, reinstall...
Android
Error Messages
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    7 years ago
    Thanks for reporting Carlo (mcharlie)! I’m currently gathering all cases through our Official Support channel, so I’ve made sure to create a ticket on our system on your behalf. You may have a look at your inbox at your earliest convenience & I’ll do my best to follow-up with you asap. Thanks again!  
mcharlie's avatar
mcharlie
Explorer | Level 4

Hi, same issue here

Android 5.1 (Kernel 3.10.65) Huawei LUA-L21

Dropbox 116.2.4 updated 9/10/18

after the update, continuously crashing (and staying in backgroud but crashing again if selected)

I also tried to reinstall and clearing cache/data, no way.

Thx, carlo

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks for reporting Carlo (mcharlie)! I’m currently gathering all cases through our Official Support channel, so I’ve made sure to create a ticket on our system on your behalf. You may have a look at your inbox at your earliest convenience & I’ll do my best to follow-up with you asap. Thanks again!  
  • mcharlie's avatar
    mcharlie
    Explorer | Level 4
    7 years ago

    thanks

    carlo

     

  • JKhalifa's avatar
    JKhalifa
    Explorer | Level 4
    6 years ago

    i've been facing this same problem for a while. if i try to access Dropbox on my phone, it just crashes without any error message. i just see that blue loading screen with the Drobox logo for a split-second, and then it's back to the home screen. uninstalling and reinstalling did not work. unlinking my phone from my Dropbox account via the website, and then unistalling and reinstalling did not work either. my android version is 5.0.2

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago
      Hey JKhalifa, thanks for pinging us here on this matter!
       
      I’ve just sent you a brief message through our support system to further investigate the possible cause based on the info I have on file on my tools. 
       
      Please have a look at your inbox when you have some spare time & we’ll go from there!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!