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Forum Discussion

UR1ofTHEM's avatar
UR1ofTHEM
Helpful | Level 5
7 years ago

Dropbox conflicting with Anti virus (Norton/Sophos)

Norton Firewall Alert: "Dropbox 49.4.69 does not have a valid digital signature."   Can someone please help with this? I don't understand what's going on.
Error Messages
Security
Setting up the apps
sync
  • Lucio's avatar
    Lucio
    7 years ago

    Users that reported this issue through support tickets have mentioned that after reinstalling the latest versions of their antivirus, as well as the Dropbox desktop application, the message doesn't appear anymore and the issue is resolved.

     

    Please try with this and let us know if it's not the case for you. Please also let us know what are the versions you're using.

     

    Thanks!

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff

Hey pugnut, thanks for posting this inquiry here!

 

You may keep in mind that I've moved your post under this discussion, as other users have reported the same behavior & we're trying to keep things neat as much as possible. Since our team is currently aware of this issue & working on a solution, I'd advise checking back again for any updates.

 

I hope that this is helpful to you. Enjoy the rest of your day!

Lucio's avatar
Lucio
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Users that reported this issue through support tickets have mentioned that after reinstalling the latest versions of their antivirus, as well as the Dropbox desktop application, the message doesn't appear anymore and the issue is resolved.

 

Please try with this and let us know if it's not the case for you. Please also let us know what are the versions you're using.

 

Thanks!

  • davidonelson's avatar
    davidonelson
    New member | Level 2
    7 years ago

    Norton reports the same issue for me just now:  Dropbox 53.4.67 installer does not have a valid signature.  So the problem continues.

    • rpj's avatar
      rpj
      Explorer | Level 3
      7 years ago

      I too am getting this error from Norton.

      • anonymous's avatar
        anonymous
        7 years ago

        I just got the same warning for Dropbox 55.4.171.  I am completely up to date with my Norton Antivirus, live update shows no updates available.  Since this has been going on a long time it seems that the problem may be with Dropbox not with Norton.  Any ideas how to fix this problem?

         

        Thanks,

        Bill

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