You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

FBenitez's avatar
FBenitez
Explorer | Level 4
2 months ago

Desktop app saying "Reconnecting to the internet. This may take a moment" on Windows 10

A few days ago Dropbox Desktop (Basic plan) stopped synchronizing with the cloud: neither files that I update in my computer are uploaded nor files that other upload into the share folders. The messa...
Desktop
Dropbox Basic
Sync
Windows
  • Jay's avatar
    Jay
    2 months ago

    Just to check, can you access the normal https://www.dropbox.com/ site in your browser?

     

    Could you try these steps to help locate the issue, namely checking the date/time and disabling any security software. Are you on a personal or company-network?

FBenitez's avatar
FBenitez
Explorer | Level 4

The custom proxy settings option is off; I tried turning it on/off again, but the problem is not solved.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Just to check, can you access the normal https://www.dropbox.com/ site in your browser?

 

Could you try these steps to help locate the issue, namely checking the date/time and disabling any security software. Are you on a personal or company-network?

  • FBenitez's avatar
    FBenitez
    Explorer | Level 4
    2 months ago

    Hi Jay!

     

    Thanks to your suggestions I discovered that the issue lies on our company network: by creating a personal connection point from my smartphone I could solve the problem.

     

    We will talk to IT to solve the issue then, since does not seem to be something related to Dropbox.

     

    Thanks a lot!

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Glad to have helped out with this issue, and I hope that they're able to restore access to Dropbox for your convenience!

    • T_theresa_A's avatar
      T_theresa_A
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Hey FBenitez ! Welcome to the Dropbox Community 👋.

      Awesome to see you got to the root of your issue - fingers crossed your IT team can get that connection sorted out soon 🤞.

      I’m Theresa, one of the Community Managers here 👩‍💻. I’d love to hear how you’re using Dropbox in your day-to-day. It’s always cool to learn about different workflows, and who knows, we might have a few tips to make things even smoother for you and your team ✨🤝.

      Looking forward to hearing your Dropbox story 💌,

      T 😸 (Dropbox Community Manager) 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!