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Forum Discussion

Sidona's avatar
Sidona
New member | Level 2
2 years ago

Blank screen when opening folders

I have shared folders that I open every day, but today when I click on the folder, the screen goes blank.  Does anyone know how I can open my folders?

  • ChristineP2's avatar
    ChristineP2
    2 years ago

    And it's back online, but it was never reported down on the status page.  A tiny oopsy daisy I guess.  

  • ChristineP2's avatar
    ChristineP2
    New member | Level 2

    It appears dropbox is having a system issue with their API.  Checking console revealed a large quantity of JavaScript errors.  I'm downloading the app now to see if it is an issue there as well.  Status page still reports green, which is concerning to me.

    • ChristineP2's avatar
      ChristineP2
      New member | Level 2

      Web access appears to have an issue (Chrome, Safari on Mac, Chrome on Android), but I was able to access through the desktop app on Mac OS with my basic plan.

      • ChristineP2's avatar
        ChristineP2
        New member | Level 2

        And it's back online, but it was never reported down on the status page.  A tiny oopsy daisy I guess.  

    • boxuser's avatar
      boxuser
      New member | Level 2

      The same thing happened to me and I saw the status page said everything was fine, but I've tried to sign into dropbox in two different browsers in regular mode and private mode and the same blank screen showed up. I hope they update their status page soon, and fix the problem ASAP.

    • Sidona's avatar
      Sidona
      New member | Level 2

      Yes, that's how it looked, but I just chatted with them and it's fixed.  Sounds like it was a problem for everyone.  

      • Dave40's avatar
        Dave40
        New member | Level 2

        Yep, can get past the blank screen problem, but upload/download is not working.

  • member1's avatar
    member1
    New member | Level 2

    Nothing but dropbox top nav is loading in Chrome and Safari. No login information or folders are visible.

  • Sidona's avatar
    Sidona
    New member | Level 2

    Thanks everyone.  It's working now.  

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