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Forum Discussion

Styline's avatar
Styline
Helpful | Level 7
2 years ago

AirDrop broken on MacOS Ventura

I'm using MacOS Ventura and I can't receive files via AirDrop anymore. My Downloads folder is inside my Dropbox as I'm using Dropbox Backup, so it is all inside the Cloud Library now. The Spotligh...
Desktop
Dropbox Backup
Mac
  • Jay's avatar
    Jay
    2 years ago

    You'll need to access the preferences in the desktop app, click the Backup tab, and then Manage Backup. From there you can remove the Downloads folder from the backup.

lsilfin's avatar
lsilfin
Explorer | Level 4
2 years ago

Still not solved...   Apple reports many users having similar issues. Escalate please!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi all, happy Tuesday! 

     

    As you can see here, this is a known issue. You helped us identify that this is happening, and our engineering team is actively working to resolve it. 

     

    We'll update this thread, once we have further info on this. Thank you all!

    • rovissi's avatar
      rovissi
      New member | Level 2
      2 years ago
      The problem happened because when the dropbox mac backup is activate, the Dropbox changes the default download folder to “dropbox > mac > download”, and puts a shortcut in default location.
      Airdrop don’t work with shortcut.
      Solution: remove downloads folder from the dropbox backup in configuration
    • Michelle31's avatar
      Michelle31
      Helpful | Level 6
      2 years ago

      Megan - If it’s not fixed, why did Ned, ticket #21354826, email me telling me to update Dropbox to the newest version saying the issue has been fixed?  As of now, I’m still using the older version and airdrop is working fine on the old version.  Seems that the agents who reach out privately to individuals are not aware of the discussion here as they keep telling me that everything should work fine. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Michelle31, thanks for letting me know about your ticket number! 

         

        Keep in mind that, if you don't have Backup enabled, you shouldn't have an issue with this as mentioned in the Help Center article. 

         

        It's possible your specific case differs slightly, so please feel free to let me know if you're still having issues without Backup being enabled, or feel free to reply back to your ticket since you're already in touch with a specialist. Thank you!

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