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daniellehannah39's avatar
daniellehannah39
Explorer | Level 3
2 years ago

Quota hasn't updated after upgrade., and missing photos

My Dropbox is saying I've ran out of space. I have made a payment via Google play store today and it hasn't updated? Also there are photos missing is this because I have ran out of space?
Mobile
Plans
Quota
Storage space
upgrades
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi daniellehannah39, thanks for bringing this to our attention.

 

Are you seeing any successful upgrades with an invoice and receipt on this page? What about via the Google Play store or in the Dropbox mobile app?

 

Regarding the missing photos, were they already on the site and then deleted, or just not uploaded onto the site to begin with? Do you see any of these files on the events page or deleted files page?

 

This will help me to assist further!

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