We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

mgruys's avatar
mgruys
New member | Level 2
2 months ago

Switched to a new account, and now all my files are missing.

I switched to a new phone and had trouble logging in to my account. When I did get logged in on the mobile app, there are no folders or files. I hadn't logged on to dropbox for a while, and I see in ...
  • mgruys1's avatar
    mgruys1
    2 months ago
    Hello, Megan:

    Thanks so much for your ultra quick response and for the account lookup info! I was able to find my account - under a slightly different userID than I was using to log in last night (a variant of my Gmail username). Problem solved - due to your help!!!! Huge thanks to you! Hope you have a wonderful day! Thanks again!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!