You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Terry32's avatar
Terry32
Helpful | Level 6
12 months ago

Problem with Android app switching between accounts

Hi,

 

I have the android app and my personal (basic) account and work account connected. I've recently noticed that if in the personal account there is no option to switch to the work account. I have to logout of the personal account and then it defaults back to the work account. Then if I want to get back to the personal one I have to login again and it switches ok but if then try to go back to the work account the link has disappeared again.

 

Both accounts show in the settings and everything works ok on PC and online, it is just an app issue and is the same on both my phone (android V12) and tablet V13), both running App version 356.2.2 which I believe is latest.

 

Terry

 

 

 

Account Settings
Android
Dropbox Basic
dropbox business
Mobile
Multiple Accounts
Tablet
  • Terry32's avatar
    Terry32
    12 months ago

    Workaround now given below.

     

    We are in the in the process of migrating the account switcher to be on the account tab for all users, and removing the sidebar menu. 
     
    However at this point in the migration, when the personal user is active, the switcher is in the account tab. When the business user is active the sidebar will have the switcher.
     
    Our engineers hope to implement a fix for this, which should be rolled out in future app updates. But meanwhile, kindly continue to use the above workaround to switch between accounts.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Thanks for bringing this to our attention, Terry32.

     

    Can you try the steps in this article, to clear the app's cache and see if that helps?

     

    If not, try uninstalling and reinstalling it as well.

     

    Let me know how it goes!

    • Terry32's avatar
      Terry32
      Helpful | Level 6
      12 months ago

      Hi Hannah,

       

      I cleared the cache, but all that did was lose the passcode, so I had to restart device (both reacted the same) to get back in to the dropbox app.

       

      I have previously reinstalled the app and just done that again on both devices but no change, still the same problem.

       

      I notice there is a blue "Upgrade for more space" button on the menu page, i think this may have appeared around the time the issue started but it may just be i noticed it because if the issue.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!