However at this point in the migration, when the personal user is active, the switcher is in the account tab. When the business user is active the sidebar will have the switcher.
Our engineers hope to implement a fix for this, which should be rolled out in future app updates. But meanwhile, kindly continue to use the above workaround to switch between accounts.
Workaround now given below.
We are in the in the process of migrating the account switcher to be on the account tab for all users, and removing the sidebar menu.
However at this point in the migration, when the personal user is active, the switcher is in the account tab. When the business user is active the sidebar will have the switcher.
Our engineers hope to implement a fix for this, which should be rolled out in future app updates. But meanwhile, kindly continue to use the above workaround to switch between accounts.
Hi Hannah,
I cleared the cache, but all that did was lose the passcode, so I had to restart device (both reacted the same) to get back in to the dropbox app.
I have previously reinstalled the app and just done that again on both devices but no change, still the same problem.
I notice there is a blue \"Upgrade for more space\" button on the menu page, i think this may have appeared around the time the issue started but it may just be i noticed it because if the issue.
","body@stringLength":"533","rawBody":"Hi Hannah,
I cleared the cache, but all that did was lose the passcode, so I had to restart device (both reacted the same) to get back in to the dropbox app.
I have previously reinstalled the app and just done that again on both devices but no change, still the same problem.
I notice there is a blue \"Upgrade for more space\" button on the menu page, i think this may have appeared around the time the issue started but it may just be i noticed it because if the issue.
","author":{"__ref":"User:user:1776333"},"isEscalated":null,"postTime":"2023-12-01T11:13:04.623-08:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":0,"repliesCount":8,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:733956_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2111},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:734009_1":{"__typename":"Revision","id":"revision:734009_1","lastEditTime":"2023-12-01T14:34:00.215-08:00"},"QueryVariables:ReplyList:message:734009:1":{"__typename":"QueryVariables","id":"ReplyList:message:734009:1","value":{"id":"message:734009","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1744039689642","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1744039689642","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1744039689642","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1744039689642","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeAvatar-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeAvatar-1744039689642","value":{"altTitle":"Node avatar for {nodeTitle}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeDescription-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeDescription-1744039689642","value":{"description":"{description}"},"localOverride":false},"Revision:revision:733956_3":{"__typename":"Revision","id":"revision:733956_3","lastEditTime":"2023-12-01T14:31:57.959-08:00"},"Revision:revision:736761_1":{"__typename":"Revision","id":"revision:736761_1","lastEditTime":"2023-12-13T03:54:21.057-08:00"},"ModerationData:moderation_data:734020":{"__typename":"ModerationData","id":"moderation_data:734020","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:734020":{"__typename":"ForumReplyMessage","uid":734020,"id":"message:734020","revisionNum":1,"author":{"__ref":"User:user:1776333"},"readOnly":false,"repliesCount":6,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001019"},"parent":{"__ref":"ForumReplyMessage:message:734009"},"conversation":{"__ref":"Conversation:conversation:733940"},"subject":"Re: Problem with Android app switching between accounts","moderationData":{"__ref":"ModerationData:moderation_data:734020"},"body":"Yes Hannah,
When I reinstalled the app I logged in to my personal account on the table and work account on the phone and both automatically loaded both accounts and if i go in to the app settings both accounts are there and I've double checked on the website and both work ok on laptop.
The ▲▼arrows are missing when I open the ≡ menu so I have to go to setting which shows both accounts and then sign out of the personal one which then opens the work one.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2023-12-01T15:49:18.011-08:00","lastPublishTime":"2023-12-01T15:49:18.011-08:00","metrics":{"__typename":"MessageMetrics","views":1909},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001019/message:733940/message:734020","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDczNDMyMyw3MzQzMjM","node":{"__ref":"ForumReplyMessage:message:734323"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"501","rawBody":"Yes Hannah,
When I reinstalled the app I logged in to my personal account on the table and work account on the phone and both automatically loaded both accounts and if i go in to the app settings both accounts are there and I've double checked on the website and both work ok on laptop.
The ▲▼arrows are missing when I open the ≡ menu so I have to go to setting which shows both accounts and then sign out of the personal one which then opens the work one.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:734020_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:734323":{"__typename":"ModerationData","id":"moderation_data:734323","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:734323":{"__typename":"ForumReplyMessage","uid":734323,"id":"message:734323","revisionNum":1,"author":{"__ref":"User:user:696151"},"readOnly":false,"repliesCount":5,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001019"},"parent":{"__ref":"ForumReplyMessage:message:734020"},"conversation":{"__ref":"Conversation:conversation:733940"},"subject":"Re: Problem with Android app switching between accounts","moderationData":{"__ref":"ModerationData:moderation_data:734323"},"body":"Hey Terry32, thanks for getting back to me and happy Monday!
\n\n
Would you mind sending us a screenshot of how it appears when you're in the Business account (with the arrows) and how it appears when in the individual one?
\n\n
Just make sure to hide the actual email addresses and any other personal info from the screenshot.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2023-12-04T02:56:59.836-08:00","lastPublishTime":"2023-12-04T02:56:59.836-08:00","metrics":{"__typename":"MessageMetrics","views":1745},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001019/message:733940/message:734323","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDczNDMzNSw3MzQzMzU","node":{"__ref":"ForumReplyMessage:message:734335"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"661","rawBody":"Hey
\n
Would you mind sending us a screenshot of how it appears when you're in the Business account (with the arrows) and how it appears when in the individual one?
\n\n
Just make sure to hide the actual email addresses and any other personal info from the screenshot.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:734323_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:734335":{"__typename":"ModerationData","id":"moderation_data:734335","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:734335":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1776333"},"id":"message:734335","revisionNum":1,"uid":734335,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001019"},"parent":{"__ref":"ForumReplyMessage:message:734323"},"conversation":{"__ref":"Conversation:conversation:733940"},"subject":"Re: Problem with Android app switching between accounts","moderationData":{"__ref":"ModerationData:moderation_data:734335"},"body":"Screenshots as requested Hannah.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"44","kudosSumWeight":0,"repliesCount":4,"postTime":"2023-12-04T04:00:59.544-08:00","lastPublishTime":"2023-12-04T04:00:59.544-08:00","metrics":{"__typename":"MessageMetrics","views":1733},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001019/message:733940/message:734335","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"985","rawBody":"Screenshots as requested Hannah.
","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MzQzMzUtNDI1NzNpQ0MyNzE5MzQxREI1OUEyQw?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MzQzMzUtNDI1NzRpRDBGQjU5MEMyMzc0NjU5NQ?revision=1\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:734335_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1744039689642","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1744039689642","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false},"Revision:revision:734323_1":{"__typename":"Revision","id":"revision:734323_1","lastEditTime":"2023-12-04T02:56:59.836-08:00"},"Revision:revision:734020_1":{"__typename":"Revision","id":"revision:734020_1","lastEditTime":"2023-12-01T15:49:18.011-08:00"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MzQzMzUtNDI1NzNpQ0MyNzE5MzQxREI1OUEyQw?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MzQzMzUtNDI1NzNpQ0MyNzE5MzQxREI1OUEyQw?revision=1","title":"Screenshot with arrows.jpg","associationType":"BODY","width":1440,"height":3040,"altText":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MzQzMzUtNDI1NzRpRDBGQjU5MEMyMzc0NjU5NQ?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MzQzMzUtNDI1NzRpRDBGQjU5MEMyMzc0NjU5NQ?revision=1","title":"Screenshot without arrows.jpg","associationType":"BODY","width":1440,"height":3040,"altText":null},"Revision:revision:734335_1":{"__typename":"Revision","id":"revision:734335_1","lastEditTime":"2023-12-04T04:00:59.544-08:00"}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"101001019","messageSubject":"problem-with-android-app-switching-between-accounts","messageId":"733940","replyId":"734009"},"buildId":"Btkyb7T6TeYM9D2gUmiOv","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"dropbox","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/nodes/NodeActionButtonWidget/NodeActionButtonWidget.tsx","./components/nodes/NodeInformationWidget/NodeInformationWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/customComponent/CustomComponentContent/HtmlContent.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewCard/NodeViewCard.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx"],"appGip":true,"scriptLoader":[]}