How can I switch from a team account to an individual plan?
Is it just me, or are there so many barriers to moving from a 3-user account to a 1-user account that I just end up paying 3x more than what I should be paying becuase it is so impossible to understand the process even after being dircted to read page after page of information that doesn't actually explain how to do it other than cancelling the plan completely and then trying to figure out what is needed to replace it?!? Why can't I just check a box for 1 user and the amount of storage I want?
OK, this has been a really weird journey, but ultimately, it seems like I will be getting a pro-rated refund for the previous plan, and I am now on the Essentials plan. So I guess, case closed!
When saying you don’t know what’s needed to replace your current plan, after cancelling it, can you clarify what you mean?
Are you not sure about the type of individual Dropbox subscription you should choose next based on your needs? Or are you having trouble upgrading to a specific plan?
I can also see you reached out to our support team in the meantime, but if you still have any questions, feel free to ping me.
I only need one user. I don't need to change anything else. The process is bizarre. I have to cancel my plan, then have the account frozen, than choose a new plan...this is 2024, not 1997, who can't I just click a box for one user and 5TB and be done with it? I ended up paying 3x more $ than necessary in June because it's impossible to understand and I didn't want to lose access.
Hi KeenanWellar, currently, there isn't an option for an individual plan with 5 TB of quota. Dropbox Professional has 3 TB of quota, but with an optional add on, you can increase it by 1 TB.
Are you looking to use a Dropbox team plan, but with only the price of one license instead of the minimum of 3 licenses?
About Plans and Subscriptions
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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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Is it just me, or are there so many barriers to moving from a 3-user account to a 1-user account that I just end up paying 3x more than what I should be paying becuase it is so impossible to understand the process even after being dircted to read page after page of information that doesn't actually explain how to do it other than cancelling the plan completely and then trying to figure out what is needed to replace it?!? Why can't I just check a box for 1 user and the amount of storage I want?
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Is it just me, or are there so many barriers to moving from a 3-user account to a 1-user account that I just end up paying 3x more than what I should be paying becuase it is so impossible to understand the process even after being dircted to read page after page of information that doesn't actually explain how to do it other than cancelling the plan completely and then trying to figure out what is needed to replace it?!? Why can't I just check a box for 1 user and the amount of storage I want?
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How can I switch from a team account to an individual plan?","moderationData":{"__ref":"ModerationData:moderation_data:787595"},"body":"
When saying you don’t know what’s needed to replace your current plan, after cancelling it, can you clarify what you mean?
\n
\n
Are you not sure about the type of individual Dropbox subscription you should choose next based on your needs? Or are you having trouble upgrading to a specific plan?
\n
\n
I can also see you reached out to our support team in the meantime, but if you still have any questions, feel free to ping me.
When saying you don’t know what’s needed to replace your current plan, after cancelling it, can you clarify what you mean?
\n
\n
Are you not sure about the type of individual Dropbox subscription you should choose next based on your needs? Or are you having trouble upgrading to a specific plan?
\n
\n
I can also see you reached out to our support team in the meantime, but if you still have any questions, feel free to ping me.
\n
\n
I’ll be here for anything else.
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I don't need to change anything else. The process is bizarre. I have to cancel my plan, then have the account frozen, than choose a new plan...this is 2024, not 1997, who can't I just click a box for one user and 5TB and be done with it? I ended up paying 3x more $ than necessary in June because it's impossible to understand and I didn't want to lose access.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-08-07T15:11:24.192-07:00","lastPublishTime":"2024-08-07T15:11:24.192-07:00","metrics":{"__typename":"MessageMetrics","views":697},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:787586/message:787596","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDc4NzYwMSw3ODc2MDE","node":{"__ref":"ForumReplyMessage:message:787601"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"382","rawBody":"I only need one user. I don't need to change anything else. The process is bizarre. I have to cancel my plan, then have the account frozen, than choose a new plan...this is 2024, not 1997, who can't I just click a box for one user and 5TB and be done with it? I ended up paying 3x more $ than necessary in June because it's impossible to understand and I didn't want to lose access.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:787596_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:787601":{"__typename":"ModerationData","id":"moderation_data:787601","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:787601":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:330248"},"id":"message:787601","revisionNum":1,"uid":787601,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:787596"},"conversation":{"__ref":"Conversation:conversation:787586"},"subject":"Re: How can I switch from a team account to an individual plan?","moderationData":{"__ref":"ModerationData:moderation_data:787601"},"body":"
Hi KeenanWellar, currently, there isn't an option for an individual plan with 5 TB of quota. Dropbox Professional has 3 TB of quota, but with an optional add on, you can increase it by 1 TB.
\n
\n
Are you looking to use a Dropbox team plan, but with only the price of one license instead of the minimum of 3 licenses?
Hi , currently, there isn't an option for an individual plan with 5 TB of quota. Dropbox Professional has 3 TB of quota, but with an optional add on, you can increase it by 1 TB.
\n
\n
Are you looking to use a Dropbox team plan, but with only the price of one license instead of the minimum of 3 licenses?
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OK, this has been a really weird journey, but ultimately, it seems like I will be getting a pro-rated refund for the previous plan, and I am now on the Essentials plan. So I guess, case closed!
OK, this has been a really weird journey, but ultimately, it seems like I will be getting a pro-rated refund for the previous plan, and I am now on the Essentials plan. So I guess, case closed!
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Dropbox Staff
