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Forum Discussion

KeenanWellar's avatar
KeenanWellar
Helpful | Level 5
4 months ago

How can I switch from a team account to an individual plan?

Is it just me, or are there so many barriers to moving from a 3-user account to a 1-user account that I just end up paying 3x more than what I should be paying becuase it is so impossible to understa...
downgrade
dropbox business
Plans and upgrades
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  • KeenanWellar's avatar
    KeenanWellar
    4 months ago

    OK, this has been a really weird journey, but ultimately, it seems like I will be getting a pro-rated refund for the previous plan, and I am now on the Essentials plan. So I guess, case closed!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Welcome aboard our Community, KeenanWellar. 

 

When saying you don’t know what’s needed to replace your current plan, after cancelling it, can you clarify what you mean? 

 

Are you not sure about the type of individual Dropbox subscription you should choose next based on your needs? Or are you having trouble upgrading to a specific plan?

 

I can also see you reached out to our support team in the meantime, but if you still have any questions, feel free to ping me. 

 

I’ll be here for anything else.

KeenanWellar's avatar
KeenanWellar
Helpful | Level 5
4 months ago
I only need one user. I don't need to change anything else. The process is bizarre. I have to cancel my plan, then have the account frozen, than choose a new plan...this is 2024, not 1997, who can't I just click a box for one user and 5TB and be done with it? I ended up paying 3x more $ than necessary in June because it's impossible to understand and I didn't want to lose access.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi KeenanWellar, currently, there isn't an option for an individual plan with 5 TB of quota. Dropbox Professional has 3 TB of quota, but with an optional add on, you can increase it by 1 TB.

     

    Are you looking to use a Dropbox team plan, but with only the price of one license instead of the minimum of 3 licenses?

    • KeenanWellar's avatar
      KeenanWellar
      Helpful | Level 5
      4 months ago
      Like I said, this is incredibly hard and confusing. I would like 5TB for one user. I have wasted probably $1000 over the past three years on 3 users and 15TB because it's so impossible to figure this out and the scary messages of what will happen with a "downgrade" is so dissuasive that your customers become paralyzed.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        We appreciate the feedback on this matter. Currently, there isn't a personal plan for a single user with 5 TB of quota.

         

        If you have any further queries, feel free to message back.

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