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New member | Level 2

13 days ago

I can't cancel my plan, the option doesn't appear when I follow the steps.

Hello. I would like to cancel my subscription. I no longer need it and I have not used it for a year. I have tried so many times to cancel my subscription, but I cannot find a way. I cannot do so on my laptop, neither my mobile device. I have followed all the prompts and steps provided but I cannot get out of it. I just get billed every month and no one can assist. I dont even know what my username and passwords are. And the cancel option does not come in any of my attempts of navigating the steps provided.

I would appreciate if someone can assist.

Regards

Lynne

Billing

cancellations

Payments

1 Reply

Rich
Super User II
13 days ago
Lynne700702 wrote:
I cannot do so on my laptop, neither my mobile device. ... I dont even know what my username and passwords are.

How did you start your subscription? Was it through the Dropbox website, or through a mobile app? This will determine where you need to cancel.

If you upgraded through the Dropbox website and used a credit card, use the lookup tool to identify the account that you're paying for. This will give you the email address associated with the account, then you can reset the password. Once you're able to sign in you can cancel from the bottom of your Subscriptions page.

If you upgraded through the app on your phone, then Dropbox doesn't manage your subscription. You'll need to contact either Apple or Google, depending on your phone type, for help with cancelling the subscription.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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I would appreciate if someone can assist.

Regards

Lynne

","body@stringLength":"626","rawBody":"

I would appreciate if someone can assist.

Regards

Lynne

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Lynne700702 wrote:\n
I cannot do so on my laptop, neither my mobile device. ... I dont even know what my username and passwords are.
\n

How did you start your subscription? Was it through the Dropbox website, or through a mobile app? This will determine where you need to cancel.

If you upgraded through the Dropbox website and used a credit card, use the lookup tool to identify the account that you're paying for. This will give you the email address associated with the account, then you can reset the password. Once you're able to sign in you can cancel from the bottom of your Subscriptions page.

If you upgraded through the app on your phone, then Dropbox doesn't manage your subscription. You'll need to contact either Apple or Google, depending on your phone type, for help with cancelling the subscription.

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