We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

jjoni's avatar
jjoni
New member | Level 2
3 years ago

How can I cancel my subscription? I don't see the "cancel plan" option.

Hi, 

I have been charged $11.99 every month for years for the dropbox account that I no longer use. I would like to cancel the subscription and even delete my dropbox account if necessary.

I followed the online instruction - logged into my account > opened setting> opened "plan", but at the bottom of this page, I don't see "cancel subscription" option. I have NOT used any mobile device other than my PC to access my dropbox, so I don't know why I don't see this option. 

Can somebody help me how I can cancel this subsription?

 

Thank you.


  • jjoni wrote:

    I followed the online instruction - logged into my account > opened setting> opened "plan", but at the bottom of this page, I don't see "cancel subscription" option.


    If you're not seeing the option to cancel, then you're likely being charged for a different account from the one you're signed in to. Use the credit card charge lookup tool to determine the account you're being charged for, then sign in to that account.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    jjoni wrote:

    I followed the online instruction - logged into my account > opened setting> opened "plan", but at the bottom of this page, I don't see "cancel subscription" option.


    If you're not seeing the option to cancel, then you're likely being charged for a different account from the one you're signed in to. Use the credit card charge lookup tool to determine the account you're being charged for, then sign in to that account.

    • jjoni's avatar
      jjoni
      New member | Level 2

      Thank you! That solved my problem. 🙂

  • Hi, 

    I have been charged $11.99 every month for years for the dropbox account that I no longer use. I would like to cancel the subscription and even delete my dropbox account if necessary.

    I followed the online instruction - logged into my account > opened setting> opened "plan", but at the bottom of this page, I don't see "cancel subscription" option. I have NOT used any mobile device other than my PC to access my dropbox, so I don't know why I don't see this option. 

    Can somebody help me how I can cancel this subsription?

     

    Thank you.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi worstcompanyeverdolphin, let's jump right into this!

       

      I just sent you an email, in order for us to have a closer look on this. Reply back to me, and we'll take it from there! 

       

      Thanks! 

  • VictorLu's avatar
    VictorLu
    Explorer | Level 3
    Hi, I had an account connected to my old work email address.
    That email address has been deleted since I don’t work there anymore, but Dropbox still charge my account (but I can’t cancel it). What do I do?
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hey there, VictorLu, how are you today?

       

      I just sent you an email, in order for us to look into this closely. Respond back to me, and we'll take it from there.

       

      Thank you!

      • VictorLu's avatar
        VictorLu
        Explorer | Level 3
        Hi @Megan,
        Thank you for answering.
        I have replied on your e-mail. 👍🏼
    • alckc's avatar
      alckc
      Explorer | Level 3

      Dropbox makes it almost impossible to cancel your subscription.  There is not "cancel button" on the "Plan" tab.  I am the sole user who set up the free trial and there is no Admin login.  Company does not want to make it convenient to cancel.  Very shady business practice.  Just milking people for monthly fees. 

       

       

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        alckc wrote:

        Dropbox makes it almost impossible to cancel your subscription.  There is not "cancel button" on the "Plan" tab. 


        It's actually very simple to cancel a subscription or trial. Typically, if you don't see the Cancel option then either the account you're signed in to doesn't have a subscription, or the subscription was started on a mobile device and you need to use the Subscriptions section on the device's app store to cancel.

         

        Go to your Plan page. What plan does it show you on currently? If it shows as Basic then you're signed in to a free account that has no subscription, which would mean there's nothing to cancel.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!