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I have two accounts I think one is a paid subscription and one was a free account.  I cannot access my paid account on my computer but can on my iphone.  I cannot sync my iphone & computer nor can I download the lost files on my computer.

\n

I have repeatedly asked for a customer service phone number and I cannot get it.  They are showing I don't have a paid subscription.  This is a horrible waste of time.

\n

Can anyone give me the phone number to customer service?

\n

Thanks

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I have two accounts I think one is a paid subscription and one was a free account.  I cannot access my paid account on my computer but can on my iphone.  I cannot sync my iphone & computer nor can I download the lost files on my computer.

\n

I have repeatedly asked for a customer service phone number and I cannot get it.  They are showing I don't have a paid subscription.  This is a horrible waste of time.

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Can anyone give me the phone number to customer service?

\n

Thanks

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I need to sync my paid account to both of my devices.","moderationData":{"__ref":"ModerationData:moderation_data:828442"},"body":"

Hey thderhrt3, let's jump right into this!

\n

Currently, we only provide phone support for team admins of Dropbox Business subscriptions. If you are a team admin, you can request a call from the support page when logged into your account.

\n

Otherwise, you can see your available support options on that page, depending on your current Dropbox plan.

\n

Now onto your problem. Based on what you explained, it sounds like you're using two Dropbox accounts. A free and a paid one. 

\n

Have you tried using these steps in order to sign out of your free account on the desktop app? Once you do this, you should be able to sign into the paid account. 

\n

Do you face any issues when trying that?

\n

I'll be waiting for your updates.

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Hey , let's jump right into this!

\n

Currently, we only provide phone support for team admins of Dropbox Business subscriptions. If you are a team admin, you can request a call from the support page when logged into your account.

\n

Otherwise, you can see your available support options on that page, depending on your current Dropbox plan.

\n

Now onto your problem. Based on what you explained, it sounds like you're using two Dropbox accounts. A free and a paid one. 

\n

Have you tried using these steps in order to sign out of your free account on the desktop app? Once you do this, you should be able to sign into the paid account. 

\n

Do you face any issues when trying that?

\n

I'll be waiting for your updates.

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I did try this & IT DOESNT WORK

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I did try this & IT DOESNT WORK

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:828449_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:828465":{"__typename":"ModerationData","id":"moderation_data:828465","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:828465":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1148275"},"id":"message:828465","revisionNum":1,"uid":828465,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:828449"},"conversation":{"__ref":"Conversation:conversation:828423"},"subject":"Re: I need to sync my paid account to both of my devices.","moderationData":{"__ref":"ModerationData:moderation_data:828465"},"body":"

Do you get any specific errors, or does the process fail when you try a specific step thderhrt3? 

\n

Also, would you mind clarifying if you purchased your plan directly through Dropbox, or through Apple Store?

\n

Feel free to let me know what your plan page reports.

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Do you get any specific errors, or does the process fail when you try a specific step ? 

\n

Also, would you mind clarifying if you purchased your plan directly through Dropbox, or through Apple Store?

\n

Feel free to let me know what your plan page reports.

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There is no reply. It just won't do anything

i purhased through dropbox

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There is no reply. It just won't do anything

i purhased through dropbox

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:828468_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:828470":{"__typename":"ModerationData","id":"moderation_data:828470","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:828470":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:364291"},"id":"message:828470","revisionNum":1,"uid":828470,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:828468"},"conversation":{"__ref":"Conversation:conversation:828423"},"subject":"Re: I need to sync my paid account to both of my devices.","moderationData":{"__ref":"ModerationData:moderation_data:828470"},"body":"

In that case, could you try our self-served look-up tool to identify the email address that's associated with your purchase and then try to log into that account thderhrt3? 

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In that case, could you try our self-served look-up tool to identify the email address that's associated with your purchase and then try to log into that account ? 

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This did NOT work. I can't get the help to fix my issue. Customer service sucks! I keep getting emails telling me to do this or that. I reply & then nothing happens! I am going to start looking for another app that has actual phone customer service representatives 

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This did NOT work. I can't get the help to fix my issue. Customer service sucks! I keep getting emails telling me to do this or that. I reply & then nothing happens! I am going to start looking for another app that has actual phone customer service representatives 

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If you have a ticket with our support team, can you share its number with us here so that we can look it up  in our system too thderhrt3 ?

\n

Otherwise, I'd be happy to send you an email from my end to have a further look internally. 

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If you have a ticket with our support team, can you share its number with us here so that we can look it up  in our system too ?

\n

Otherwise, I'd be happy to send you an email from my end to have a further look internally. 

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I have several &. It has done NO good. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"50","kudosSumWeight":0,"postTime":"2025-04-03T04:58:03.244-07:00","lastPublishTime":"2025-04-03T04:58:03.244-07:00","metrics":{"__typename":"MessageMetrics","views":14},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:828423/message:828955","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDgyODk1Niw4Mjg5NTY","node":{"__ref":"ForumReplyMessage:message:828956"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"55","rawBody":"

I have several &. It has done NO good. 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:828955_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:828956":{"__typename":"ModerationData","id":"moderation_data:828956","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:828956":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:364291"},"id":"message:828956","revisionNum":1,"uid":828956,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:828955"},"conversation":{"__ref":"Conversation:conversation:828423"},"subject":"Re: I need to sync my paid account to both of my devices.","moderationData":{"__ref":"ModerationData:moderation_data:828956"},"body":"

I understand thderhrt3. In that case, just note that we'll be a post or an email away if you ever need anything else.

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I understand . In that case, just note that we'll be a post or an email away if you ever need anything else.

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That absolutely is not true. I have spent hours emailing information requested by Dropbox staff & have been passed around with no cohesive communication.  And the fact that  I do have a paid account & still have no direct access to a phone call is total ridiculous 

NOTHING HAS BEEN RESOLVED 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"217","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-04-03T05:44:46.198-07:00","lastPublishTime":"2025-04-03T05:44:46.198-07:00","metrics":{"__typename":"MessageMetrics","views":6},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:828423/message:828957","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"readOnly":false,"editFrozen":false,"body@stringLength":"333","rawBody":"

That absolutely is not true. I have spent hours emailing information requested by Dropbox staff & have been passed around with no cohesive communication.  And the fact that  I do have a paid account & still have no direct access to a phone call is total ridiculous 

NOTHING HAS BEEN RESOLVED 

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Here is a screenshot of proof that o have a paid account!  Therefore I should have phone access to support!

 

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Here is a screenshot of proof that o have a paid account!  Therefore I should have phone access to support!

 

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This seems like a subscription from an app store on an Apple device, maybe an iPhone or iPad. Is that right thderhrt3 ?  

\n

If that's so, can you try these steps and let us know how it goes? 

\n

 

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This seems like a subscription from an app store on an Apple device, maybe an iPhone or iPad. Is that right ?  

\n

If that's so, can you try these steps and let us know how it goes? 

\n

 

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thderhrt3 wrote:\n

Therefore I should have phone access to support!

\n
\n

That isnt correct. 

\n

Phone support is only available to Business Users. 

\n

All other support is via www.dropbox.com/support - BUT only while logged in to that account. If you have multiple ones and you log on to that link from a free one it wont appear. 

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thderhrt3 wrote:\n

Therefore I should have phone access to support!

\n
\n

That isnt correct. 

\n

Phone support is only available to Business Users. 

\n

All other support is via www.dropbox.com/support - BUT only while logged in to that account. If you have multiple ones and you log on to that link from a free one it wont appear. 

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Im trying to upgrade my account and it won't let me!  

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Im trying to upgrade my account and it won't let me!  

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I have tried everything you told me to.  I cannot log into my paid account and I cannot restore purchases on my mac  I cannot get logged into my paid account on my iphone nor can i link it to my free account. This is absolutely the worst customer service experience I have ever had.

 

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I have tried everything you told me to.  I cannot log into my paid account and I cannot restore purchases on my mac  I cannot get logged into my paid account on my iphone nor can i link it to my free account. This is absolutely the worst customer service experience I have ever had.

 

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