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Forum Discussion
Dropbox preventing GPU to switch display mode
Hello
I have a gaming laptop with a discrete RTX 3070 GPU.
Nvidia control center manages the switching of the display to the integrated or the discrete GPU, depending on the needs.
It should switch to the discrete GPU when launching a game and switch back to the integrated graphics when the game is closed to save on power consumption.
This works well, except when the Dropbox app is running.
I get an error message when launching any game stating that the Nvidia container was unable to switch the display mode due to Dropbox.
Is there any way to fix this issue besides closing down the app (which instantly resolves the issue!)?
I prefer to keep Dropbox active at all times, but this issue is preventing this.
Thanks for your help!
Hi Everybody,
We have implemented a hardware acceleration toggle, and we would love if anyone experiencing this could test it out to make sure it solves the problem.
Affected users on Mac can option + click on the tray icon and disable hardware acceleration from the drop down menu.
Affected users on Windows can ctrl + click on the tray icon and disable hardware acceleration from the drop down menu.
Let us know if this works!
Regards,
Ben
Posting so I can get updates, I'm having the same issue.
just got a new machine and have the same issue.. If I log out of dropbox and stop all processes.. when I start the game, I do not get the issue.. I have pre-released turned off and have the up to date dropbox.exe installed.
how can i keep my dropbox syncing and let applications switch video mode? Seems to be a re-occuring issue.
Unfortunately until Dropbox fixes their app, you only have two options:
1) Close Dropbox every time you launch a 3D app, like a game.
2) Switch your laptop into dGPU mode only, which will impact your battery life while mobile, but will have little to no impact when plugged in, unless you make this switch each time.
- Megan
Dropbox Staff
Hi Jharn, let's jump right into this!
Have you checked to make sure you're using the stable version of the Dropbox app?
Here is how you can check: Locate your Dropbox icon, next to your WiFi and hover your mouse over there. That should give you a number. Can you share that with me?
Also, when did you first notice this behavior?
Keep me posted, and we'll take it from there!
Thank you for your reply! Yes sure, I have version 160.3.4611 installed at this time.
I noticed this behavior right away when I purchased this brand new laptop 1 week ago.
I have installed and updated all drivers & Windows updates at this point as well.
Looking forward to your suggestions!
- Walter
Hey Jharn - sorry to jump in, but I just wanted to mention that our latest, stable version of the desktop app is 159.4.5870. You seem to be running a beta version at the moment.
Could you check if you notice this behavior on the stable version as well?
You can download it from this page. Just make sure to toggle off the 'early releases' switch from your account's settings online beforehand.
