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Helpful | Level 6

6 months ago

Solved

Slow sync issue after updating the desktop app to v210.4.4854.

Ive got an issue with the upgrade. Anyone else have the same problem? Slow in sync, VERY slow in making the connection and very useless box that DOES NOT tell me which files it does'nt not recognize.

desktop

upgrades

Nancy
5 months ago
Thanks for your post here, Zaaron72!

You’ve made sure that all of the required fields have been filled in, correct?

Are you also getting any type of errors? If yes, please send me a screenshot here to have a visual.

Lastly, I’d like to know if you’ve also tried a totally different browser, besides incognito mode.

Keep me in the loop for any updates.

34 Replies

Replies have been turned off for this discussion

Hannah
Dropbox Staff
6 months ago
Sorry to hear about this, Road_warrior.

Can you let us know what your computer's OS and version is?

Have you restarted your computer ever since this started happening?

And can you please also send us a screenshot of that box you're referring to?

Thanks in advance.
- Road_warrior
  Helpful | Level 6
  6 months ago
  Window 10
  Yes many times. Seems to be the same LONG problem
  Cant get the screen image (Snagit) to cut over
  Other system resources are CPU 94%, Memory 85% and Disk 20%
  - Rich
    Super User II
    6 months ago
    Road_warrior wrote:
    
    Other system resources are CPU 94%, Memory 85% and Disk 20%
    
    What is taking up all that CPU time? Sort by CPU and it should put the CU heavy tasks at the top of the window.
- Road_warrior
  Helpful | Level 6
  6 months ago
  This is the Tray Assistant. There is not button that tell me how to get a list of the corrupted files. There is there nothing on my web page. So how to get a list of the files?
  - Walter
    Dropbox Staff
    6 months ago
    Hey Road_warrior - thanks for the screenshot and the additional information.
    
    Could you try clicking on the app's icon and then on the "View sync issues" button to see if there's anything listed there?
Tod-D
Explorer | Level 3
6 months ago
I'm having a similar problem with this latest upgrade on Linux. I have the problem with both Ubuntu 24.04 and SUSE Tumbleweed distributions

It seems to be on a (endless?) loop of indexing, uploading and downloading. I received an error that it lacked permission to Dropbox.txt. I input my super user password with seemed to satisfy the popup. Then it proceeded to it's endless loop.
- Tod-D
  Explorer | Level 3
  6 months ago
  Screenshot....
Tod-D
Explorer | Level 3
6 months ago
Hello, sorry probably not the right place to start a ticket.... I also posted this as a reply to another user with a similar issue.

I'm having a similar problem as others with this latest upgrade on Linux. I have the problem with both Ubuntu 24.04 and SUSE Tumbleweed distributions

It seems to be on a (endless?) loop of indexing, uploading and downloading. I received an error that it lacked permission to Dropbox.txt. I input my super user password with seemed to satisfy the popup. Then it proceeded to it's endless loop.
Screenshot
Road_warrior
Helpful | Level 6
6 months ago
There isn't a solution. The sync is slow and incomplete files are not shown on any screen, even if you have the ORIGINAL file (and you can see it) on an external drive. I will have to either seek a new computer OR find another provider.
I now have 212.4.5767
WreckItTim1
Helpful | Level 7
6 months ago
Yes my syncing has been incredibly slow

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Ive got an issue with the upgrade. Anyone else have the same problem? Slow in sync, VERY slow in making the connection and very useless box that DOES NOT tell me which files it does'nt not recognize.

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Ive got an issue with the upgrade. Anyone else have the same problem? Slow in sync, VERY slow in making the connection and very useless box that DOES NOT tell me which files it does'nt not recognize.

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Slow sync issue after updating the desktop app to v210.4.4854.","moderationData":{"__ref":"ModerationData:moderation_data:802461"},"body":"

Sorry to hear about this, Road_warrior.

Can you let us know what your computer's OS and version is?

Have you restarted your computer ever since this started happening?

And can you please also send us a screenshot of that box you're referring to?

Thanks in advance.

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Window 10

Yes many times. Seems to be the same LONG problem

Cant get the screen image (Snagit) to cut over

Other system resources are CPU 94%, Memory 85% and Disk 20%

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Road_warrior wrote:
\n
Other system resources are CPU 94%, Memory 85% and Disk 20%
\n

What is taking up all that CPU time? Sort by CPU and it should put the CU heavy tasks at the top of the window.

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This is the Tray Assistant. There is not button that tell me how to get a list of the corrupted files. There is there nothing on my web page. So how to get a list of the files?

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Hey Road_warrior - thanks for the screenshot and the additional information.

Could you try clicking on the app's icon and then on the \"View sync issues\" button to see if there's anything listed there?

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I'm having a similar problem with this latest upgrade on Linux. I have the problem with both Ubuntu 24.04 and SUSE Tumbleweed distributions

It seems to be on a (endless?) loop of indexing, uploading and downloading. I received an error that it lacked permission to Dropbox.txt. I input my super user password with seemed to satisfy the popup. Then it proceeded to it's endless loop.

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Screenshot....

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Hello, sorry probably not the right place to start a ticket.... I also posted this as a reply to another user with a similar issue.

I'm having a similar problem as others with this latest upgrade on Linux. I have the problem with both Ubuntu 24.04 and SUSE Tumbleweed distributions

Screenshot

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There isn't a solution. The sync is slow and incomplete files are not shown on any screen, even if you have the ORIGINAL file (and you can see it) on an external drive. I will have to either seek a new computer OR find another provider.

I now have 212.4.5767

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Yes my syncing has been incredibly slow

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Forum Discussion

Slow sync issue after updating the desktop app to v210.4.4854.

34 Replies

About Apps and Installations

Need more support

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