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Forum Discussion
Slow sync issue after updating the desktop app to v210.4.4854.
Ive got an issue with the upgrade. Anyone else have the same problem? Slow in sync, VERY slow in making the connection and very useless box that DOES NOT tell me which files it does'nt not recognize....
There isn't a solution. The sync is slow and incomplete files are not shown on any screen, even if you have the ORIGINAL file (and you can see it) on an external drive. I will have to either seek a new computer OR find another provider.
I now have 212.4.5767
This is the Tray Assistant. There is not button that tell me how to get a list of the corrupted files. There is there nothing on my web page. So how to get a list of the files?
Walter
Dropbox Staff
Dropbox StaffHey Road_warrior - thanks for the screenshot and the additional information.
Could you try clicking on the app's icon and then on the "View sync issues" button to see if there's anything listed there?
When I click, a new screen appears but it is blank except for Like or Dont Like.
meh. It's a dropbox link and shows viewable. Try pasting...
May not be valuable other than confirm the version and updating message that never ends
- Megan
Hey Road_warrior!
Did you check your activity tray that Walter suggested in your app?
Also hello Tod-D!
Is it possible that you have more than 300k files in your Dropbox folder?
That might slow down syncing and will generally cause the performance of the Dropbox app to deteriorate.
And you can also increase the bandwidth that the Dropbox app uses, by following the steps here, to speed up syncing. Have you tried that?
Let me know how it goes.
Hello,
I have about 75k files
Connection is running about 250Mbps per Ookla
Curiously, I have two machines running Ubuntu 22.04 and they seem to be running fine.
Three machines running Ubuntu 24.04 + SUSE Tumbleweed and they are all having the problem.
It's possible there was something else in the update that caused this...?
- Walter
Thanks for the screenshot Road_warrior - much appreciated.
Could you try signing out from your account via the app's preferences and then back in?
If syncing gets stuck again after that, let us know and we'll reach out via email to investigate further.
Walter
Same issues. Trying to sync 332 files that it is unable to sync and I am trying to correct them. Any advice?
