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I paid for a subscription, but my Dropbox account hasn't been upgraded
Hi, I paid for a subscription, but my Dropbox account hasn't been upgraded. I upgraded in my dropbox account so there is no other mail. Also when I did pay, I saw a error massage on the screen. I really need to send files today, so please help me. Because I payed 119,88 euro for nothing
Rekordbox account is now a personal account and I can't access.
Hi. I have had a rekordbox account for a few years now, last year i changed creditcard, and my subscription timed out on AlphaTheta, my Dropbox Team account from Rekordbox became my personal account. I am not able to sign in to the Team account, due to my email is now connected to the personal account. Is there some way i can get back to the RekordBox team account?
I need to sync my paid account to both of my devices.
I have two accounts I think one is a paid subscription and one was a free account. I cannot access my paid account on my computer but can on my iphone. I cannot sync my iphone & computer nor can I download the lost files on my computer. I have repeatedly asked for a customer service phone number and I cannot get it. They are showing I don't have a paid subscription. This is a horrible waste of time. Can anyone give me the phone number to customer service? ThanksI keep seeing an error with Google Play on my Android mobile app and I can't check my Dropbox plan.
Imntrying to view my plan on android 14 Samsung S24+ I keep getting this error. When incheck linked device, this same device was link already twice. So unlinoed those. But it still shows the same error. The info it shows is insufficient and not helpful How can I solve this issue?
Allow a personal account to have more than 3 TB, or more than 4 TB with the add on
Hello, I'm a graphic designer with over 15 years of workload. This obviously equates to extreme files sizes. I was disappointed to learn Dropbox don't offer a package for single users over 3TB. I work solely and require more cloud space and don't want to have to upgrade to a 'per user' plan as this isn't cost effective. This option has to become available soon.
The ability to increase storage on a Family plan.
Our family account is at the maximum 2Tb of storage, however there is no ability to increase that to 3Tb or more..... The point of the Family is about shared cloud storage ( in our case approx 1.2Tb of shared photos/videos etc). Alternatives are either: Individual Dropbox Essential accounts or DropboxProfessional accounts. They both cost about 3x more for what is effectively 1Tb of effective storage more and we loose our sharing capacity. another provider. It's only the hassle factor of spending a few hours sorting that out putting me off, but we're not far off from that point ! Last Request: more and more families are needing more shared capacity. Dropbox needs to provide a 3Tb / 6Tb version of its family accounts. Please let me know if this is coming soon, or I'll have to jump soon thanks!Confused after creating a Business trial - how can I see the plan pricing?
Hello, I signed up and it appears that I have a business plan. I thought I was signing uip for a free account. I am now being asked for a CC or my account will expire. I host about 3 images here so that they can be used on email signatures. I am trying to determine what the plan price is so I can decide if it's even worthi t of if I should figure out another way to host those images. Can anyone provide info. Thanks,
I need to change my payment from Playstore directly to Dropbox, but I can't find a way.
Hi, So I've been planning to switch payment method from Playstore to Dropbox website (a credit card), since there's been some issues in my Google Playstore. Since this cannot be changed in the Dropbox Application, I tried to change this by first unsubscribing the plan from Google Playstore. However, after I unsubscribed, the Dropbox app does not provide any options to change the payment method, instead it only showed a message saying that the google account does not have a subscription to my current plan. After failing to find an option to change the payment method or at least add my credit card or other online payment as my payment method, I gave up and just want to find a way to resubscribe using the Playstore. But even that's not possible, since I found no options for that in the website or the app. I'm really worried about my files stored in the dropbox account and would really appreciate if Dropbox team can solve this problem immediately, so that I can retain my current plan, resubscribing with the playstore if that's the only option, and, as a result, retain my files too. Thank you.
Is there a cheaper plan than Dropbox Plus?
Many people do not need 2TB of data. So $9.99 a month is waste of money. But $0.99 a month for 50-100GB would be great with a 4 device limit. And perhaps another tier of 500GB for $2.99/month with a 5 device limit. Think about it. Seriously. Think about it.