You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

brunojercenovic's avatar
brunojercenovic
New member | Level 1
10 days ago

I haven't uploaded any files, but Dropbox says my account is full.

dear please help me about dropbox some time ago I installed your basic version. but it is completely unusable and I get a notification that the entire space is filled, even though it is completely empty. can you give me instructions how to solve this problem

Storage space
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    10 days ago
    brunojercenovic wrote:

    I get a notification that the entire space is filled, even though it is completely empty.

    Have you checked your Backups page? Also, take a screenshot of your usage as shown on your Plan page and post it here. It should look like this:

     

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!