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Forum Discussion
I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB
Hello,
I took some time to review the terms of your HP Promotion:
https://help.dropbox.com/accounts-billing/space-storage/hp-promotion
The table indicates that HP Devices purchased on or after 9/1/2020 are to have a promotional offer of 100GB of Dropbox space for 12 months.
I purchased a HP 15t-dy200 Touch Laptop directly from HP's website on 11/26/2020. This laptop was assembled new on 12/03/2020, and was delivered on 12/10/2020. By all accounts it should have the 100GB Dropbox offer, however it only came with the 25GB offer through the pre-loaded software, which was added to my account.
Is there any way that support can fix this? I have receipts for my laptop purchase.
Thanks.
I purchased my HP Pavilion 15z laptop at the end of November 2020 and just received the laptop this past week. When redeeming my dropbox promotion, I only received 25 GB extra instead of the 100 GB as outlined by this link, https://help.dropbox.com/accounts-billing/space-storage/hp-promotion. Please let me know my next steps to receive the 100 GB promotion.
- Lusil
Dropbox Staff
Hi avengerzx99, thanks for posting your question here.
We'll have to take a better look into this together, so I've sent you a ticket.
Whenever you have the chance to check for my latest message, please look through your inbox and don't hesitate to get back to me.
Cheers!
HI Lusil,
Are you speaking about my email inbox or an inbox within the Dropbox community? Thanks
Regards,
Terence
Hello, There,
I have the similar issue of receiving 25GB instead of 100GB. I bought this laptop on 26th Oct 2021.
I am happy to provide any additional information about the purchase, please let me know.
Thank you,
Srinivas.
I'm facing the same issue, purchased my laptop on 20 Jan 2021, followed the steps, but received 25 GB space. Daphne if possible, can you take a look?
- DaphneThanks for giving me a shout sushilchawla!
I'd be happy to look into this with you, so I've just sent you a brief email. Please get back to me there to continue looking into this when you have a moment - cheers!
I purchased an HP Omen laptop this year (2021) and should have received 100GBs for free. However, my laptop only had the 25GB promotion that didn't even come through when I signed up via the link. Now I am stuck with only 2GB space for 10GB of data that I need to transfer. Please help.
- WalterHey mackillopsj, thanks for joining the discussion here and sorry to hear you're having issues with redeeming your HP promotion.
May I reach out via email to have a further look internally?
I'm in the same boat, however, I didn't even get the 25GB when I did the promo. I only got 2GB.
- MeganHey oof_magoof, I hope you're doing well!
As I'd like to help you out on this, do you mind if I send you an email so we can have a closer look there?
Thanks!
Hi
I bought my laptop on 22 July 2021 and it says it is supposed to come with 100GB of space. It's only 25GB of space. https://help.dropbox.com/accounts-billing/space-storage/hp-promotion.
Please help me out.
Thanks.
I have purchased new HP laptop in year 2021. However, i have received only 25 Gb of space. However, when i read through the terms of the offer, I was eligible for 100 GB space. In addition, I want to know if I would receive the space every year from the start of the offer or only for one year?
I also have the same issue? Yours is solved?
- WalterHey arjunpookad - sorry to hear you're having issues with this.
If you've already gone through the steps outlined in this Help Center article, may I reach out via email to investigate further?I also have the same issue. I purchased my new laptop in 2021 and got only 25GB. I was not aware of the 100GB offer earlier till one of my friends highlighted same today. While searching for solution, i stumbled upon this article and it appears to be common issue. Can @walter please help?
