\n
\nPlease take a look at this post when you have the time, and let me know what you find - cheers!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"129","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-02-08T00:43:51.941-08:00","lastPublishTime":"2021-02-08T00:43:51.941-08:00","metrics":{"__typename":"MessageMetrics","views":3391},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:451993/message:494587","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:1428394":{"__typename":"User","id":"user:1428394","uid":1428394,"login":"Antonio Q","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-04-01T04:26:49.256-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1428394"},"ModerationData:moderation_data:509656":{"__typename":"ModerationData","id":"moderation_data:509656","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstNDktTmFlcmxj\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstNDktTmFlcmxj","height":15,"width":16,"mimeType":"image/png"},"Rank:rank:49":{"__typename":"Rank","id":"rank:49","position":8,"name":"Super User II","color":"3DD3EE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstNDktTmFlcmxj\"}"},"rankStyle":"TEXT"},"User:user:1972":{"__typename":"User","id":"user:1972","uid":1972,"login":"Mark","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-12-05T23:13:00.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xOTcyLTZpMTdDMjFGRTlCQkQ0MzcyMA"},"rank":{"__ref":"Rank:rank:49"},"entityType":"USER","eventPath":"community:mxpez29397/user:1972"},"ForumReplyMessage:message:509656":{"__typename":"ForumReplyMessage","uid":509656,"id":"message:509656","revisionNum":1,"author":{"__ref":"User:user:1428394"},"readOnly":false,"repliesCount":7,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"parent":{"__ref":"ForumTopicMessage:message:451993"},"conversation":{"__ref":"Conversation:conversation:451993"},"subject":"Re: I did not get the 25GB storage from the Asus promotion","moderationData":{"__ref":"ModerationData:moderation_data:509656"},"body":"
After buying a new Asus laptop which promised me one year free with 25GB Dropbox, for registering. I signed in with my already existing Dropbox account but the 25GB never showed. Dropbox is still installed and I didn't do anything else.
Is there a way to still redeem the promotion? What did I do wrong?
Thanks in advance and best regards,
Antonio Q
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\n\n
www.dropbox.com/gs is usually one
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"115","kudosSumWeight":0,"postTime":"2021-04-01T04:45:06.864-07:00","lastPublishTime":"2021-04-01T04:45:06.864-07:00","metrics":{"__typename":"MessageMetrics","views":3155},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:451993/message:509661","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDUwOTY2Niw1MDk2NjY","node":{"__ref":"ForumReplyMessage:message:509666"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:509666":{"__typename":"ModerationData","id":"moderation_data:509666","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:509666":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1428394"},"id":"message:509666","revisionNum":1,"uid":509666,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"parent":{"__ref":"ForumReplyMessage:message:509661"},"conversation":{"__ref":"Conversation:conversation:451993"},"subject":"Re: I did not get the 25GB storage from the Asus promotion","moderationData":{"__ref":"ModerationData:moderation_data:509666"},"body":"Now, yes I completed 2 remaining steps: read the Dropbox tutorial and add a new share (I had already many folders shared...). What's next?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"140","kudosSumWeight":0,"repliesCount":5,"postTime":"2021-04-01T05:15:08.831-07:00","lastPublishTime":"2021-04-01T05:15:08.831-07:00","metrics":{"__typename":"MessageMetrics","views":1232},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:451993/message:509666","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:1446710":{"__typename":"User","id":"user:1446710","uid":1446710,"login":"NewSkilz","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-05-31T00:23:45.231-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1446710"},"ModerationData:moderation_data:523666":{"__typename":"ModerationData","id":"moderation_data:523666","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1148275":{"__typename":"User","id":"user:1148275","uid":1148275,"login":"Megan","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-05-22T13:20:35.546-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xMTQ4Mjc1LTI1ODQ5aURDMDdCRUZFNTNCQTg3OTY"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:1148275"},"ForumReplyMessage:message:523666":{"__typename":"ForumReplyMessage","uid":523666,"id":"message:523666","revisionNum":2,"author":{"__ref":"User:user:1446710"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"parent":{"__ref":"ForumTopicMessage:message:451993"},"conversation":{"__ref":"Conversation:conversation:451993"},"subject":"Re: I did not get the 25GB storage from the Asus promotion","moderationData":{"__ref":"ModerationData:moderation_data:523666"},"body":"Hi DropboxI tried to redeem the 25GB promotion for my ASUS laptop.
I clicked \"claim space\" button underthe ASUS app. The button then showed \"installing\", but nothing was installed.
I do not have any dropbox installation in my laptop.
Could anyone advise?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2022-04-21T05:53:04.117-07:00","lastPublishTime":"2022-04-21T05:53:04.117-07:00","metrics":{"__typename":"MessageMetrics","views":1068},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:451993/message:592419","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDU5MjUyNSw1OTI1MjU","node":{"__ref":"ForumReplyMessage:message:592525"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:592525":{"__typename":"ModerationData","id":"moderation_data:592525","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:592525":{"__typename":"ForumReplyMessage","uid":592525,"id":"message:592525","revisionNum":1,"author":{"__ref":"User:user:696151"},"readOnly":false,"repliesCount":30,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"parent":{"__ref":"ForumReplyMessage:message:592419"},"conversation":{"__ref":"Conversation:conversation:451993"},"subject":"Re: I did not get the 25GB storage from the Asus promotion","moderationData":{"__ref":"ModerationData:moderation_data:592525"},"body":"Hey bertram, thanks for reaching out.
\n\n
I just moved your post to this relevant thread.
\n\n
Have you perhaps taken a look at this article, to see if you meet the criteria to redeem the promotional space?
\n\n
If so, get back to us and we can send you an email, so we can look into it internally.
\n\n
Thanks!
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"49","kudosSumWeight":0,"repliesCount":29,"postTime":"2022-04-21T20:40:00.256-07:00","lastPublishTime":"2022-04-21T20:40:00.256-07:00","metrics":{"__typename":"MessageMetrics","views":1027},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:451993/message:592588","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1537323":{"__typename":"User","id":"user:1537323","uid":1537323,"login":"cyber1","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-04-24T10:38:37.084-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"entityType":"USER","eventPath":"community:mxpez29397/user:1537323"},"ModerationData:moderation_data:592985":{"__typename":"ModerationData","id":"moderation_data:592985","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:1537343":{"__typename":"User","id":"user:1537343","uid":1537343,"login":"Snapman","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-04-24T12:26:41.360-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1537343"},"ForumReplyMessage:message:592985":{"__typename":"ForumReplyMessage","uid":592985,"id":"message:592985","revisionNum":1,"author":{"__ref":"User:user:1537323"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"parent":{"__ref":"ForumTopicMessage:message:451993"},"conversation":{"__ref":"Conversation:conversation:451993"},"subject":"Re: I did not get the 25GB storage from the Asus promotion","moderationData":{"__ref":"ModerationData:moderation_data:592985"},"body":"Hi,
I have the same issue, when I click \"Get it now\" in the MyASUS app to claim the offer, it says \"Installing...\" and then after a while it returns back. Is it possible that I could receive assistance with this issue.
Many Thanks.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2022-04-24T10:43:37.433-07:00","lastPublishTime":"2022-04-24T10:43:37.433-07:00","metrics":{"__typename":"MessageMetrics","views":961},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:451993/message:592985","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDU5MzAwMSw1OTMwMDE","node":{"__ref":"ForumReplyMessage:message:593001"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:593001":{"__typename":"ModerationData","id":"moderation_data:593001","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:593001":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1537343"},"id":"message:593001","revisionNum":1,"uid":593001,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"parent":{"__ref":"ForumReplyMessage:message:592985"},"conversation":{"__ref":"Conversation:conversation:451993"},"subject":"Re: I did not get the 25GB storage from the Asus promotion","moderationData":{"__ref":"ModerationData:moderation_data:593001"},"body":"Hi, I have exactly the same issue. I click \"Get it now\" in the MyASUS app to claim the offer, it says \"Installing...\" and then after a while it returns back. Can you please help?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"191","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-04-24T12:28:18.410-07:00","lastPublishTime":"2022-04-24T12:28:18.410-07:00","metrics":{"__typename":"MessageMetrics","views":967},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:451993/message:593001","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1537411":{"__typename":"User","id":"user:1537411","uid":1537411,"login":"Anahston","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-04-24T23:24:12.116-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1537411"},"ModerationData:moderation_data:593033":{"__typename":"ModerationData","id":"moderation_data:593033","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:1540892":{"__typename":"User","id":"user:1540892","uid":1540892,"login":"AHustle9","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-05-09T16:07:51.755-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"entityType":"USER","eventPath":"community:mxpez29397/user:1540892"},"ForumReplyMessage:message:593033":{"__typename":"ForumReplyMessage","uid":593033,"id":"message:593033","revisionNum":1,"author":{"__ref":"User:user:1537411"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"parent":{"__ref":"ForumTopicMessage:message:451993"},"conversation":{"__ref":"Conversation:conversation:451993"},"subject":"Re: I did not get the 25GB storage from the Asus promotion","moderationData":{"__ref":"ModerationData:moderation_data:593033"},"body":"I recently tried to claim my free space with my Asus laptop and I didn't get the additional space... Only 2gb.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"112","kudosSumWeight":0,"postTime":"2022-04-24T23:26:36.812-07:00","lastPublishTime":"2022-04-24T23:26:36.812-07:00","metrics":{"__typename":"MessageMetrics","views":1069},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:451993/message:593033","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDU5NjA4Myw1OTYwODM","node":{"__ref":"ForumReplyMessage:message:596083"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:596083":{"__typename":"ModerationData","id":"moderation_data:596083","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:596083":{"__typename":"ForumReplyMessage","uid":596083,"id":"message:596083","revisionNum":1,"author":{"__ref":"User:user:1540892"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"parent":{"__ref":"ForumReplyMessage:message:593033"},"conversation":{"__ref":"Conversation:conversation:451993"},"subject":"Re: I did not get the 25GB storage from the Asus promotion","moderationData":{"__ref":"ModerationData:moderation_data:596083"},"body":"i have a new laptop with myasus installed, i tried many times to install Dropbox from inside MyASUS -- to claim the 25gb promo -- but it just wont install?
i also tried resetting windows, making a new user account and installing Dropbox from the Dropbox website ---- it does install but i can't claim the 25gb 1 year promo that way? i also tried clicking the claim button from MyASUS after manually installing dropbox but still nothing happens.
Any help?
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\n\n
I just sent you an email, in order for us to have a closer look as to what might be happening and why.
\n\n
Reply back to me, and we'll take it from there.
\n\n
Cheers!
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