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Forum Discussion

Fridtjof1's avatar
Fridtjof1
Explorer | Level 4
11 months ago

Hard drive is full, even though the files are online only.

I have made lots of files online only to free up space on my hard drive, but dropbox has stopped syncing claiming that there is not enough disk space. The top level folder says that it has 5TB of c...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Thanks for posting about this on our forum, Fridtjof1. Let’s have a look.

 

Can you send me a screenshot of your Dropbox app’s current syncing status? 

 

If you don’t mind, I'd also like a screenshot of your hard drive’s available space. 

 

Finally, what's the current location of the local Dropbox folder on your computer, and your Dropbox app's version?

 

Let me know when you've got more info.

  • Fridtjof1's avatar
    Fridtjof1
    Explorer | Level 4
    11 months ago

    Hi, Nancy.

     

    This is on my work computer, and I'm not going back there until after christmas, so I can't send you a screenshot. 

     

    Dropbox has about 11 gb left to sync, so it's almost finished.

     

    Dropbox is located on an external 5tb hard drive, but even though the four folders in the dropbox folder is less than 100 gb in total, the drive says that it is full. It claims that there is 1 gb of remaining space. There is nothing else on the drive.

     

    Hope this answers your questions, even though i couldn't provide the screenshots 😉

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hi Fridtjof1, have you checked what is taking up space on your hard drive? 

       

      Is it Dropbox-related context or not?

       

      Also, if you access your general settings online, have you turned the Online-only files on Mac setting to "On"?

      • Fridtjof1's avatar
        Fridtjof1
        Explorer | Level 4
        11 months ago

        As you can see from the screenshots, it is the dropbox folder that is taking up 5tb, even though the content is under 100 gb... Very strange. 

         

        I checked now, and the online-only files is set to "on".

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