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Forum Discussion

Probes's avatar
Probes
Helpful | Level 6
2 months ago

My hard drive is full even though I've set my folder to be online-only

Agreed to the new Mac Folders and the sync tells me my hard drive is full and I have all of my folders set for Make online only. Everything shows clouds but when I check my hard drive utility it says all space is taken and normally half my drive is clear. I cleared cache but no help. This is the second time a full sync like this has happened in 2 days.

desktop
Mac
Storage space
sync
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    HI there Probes - sorry to hear you're having issues with this.

     

    Could you please clarify your computer's OS version, and the status and version of the Dropbox desktop app as shown in your menu bar?

     

    A screenshot of where you're spotting the discrepancy would also help!

    • Probes's avatar
      Probes
      Helpful | Level 6
      2 months ago

      Dropbox version 212.3.5649

      Mac OS version 15.1 (24B83)

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey Probes, the setting you sent us in the preferences about the default sync state of the files refers to new files added to your Dropbox folder.

         

        Can you please right-click the Dropbox folder itself and see if the "make online-only" option is clickable for you? If so, click it and let me know if anything happens.

         

        If nothing happens, please right-click on the folder again and click on 'get info' to get a screenshot of that as well.

         

        Also, please go to this page and make sure that the "online-only files on Mac" option is enabled.

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