You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JanK's avatar
JanK
Helpful | Level 6
5 months ago

Backing up to online-only folders

I can't find a way to upload from my backup (syncback) program to on-line only dropbox. A program needs a path, not a drag and drop that the browser version offers. When I use a folder on the computer set to off-line only, it turns to "hybrid" (open green circle) and the data stays on my hard drive.

Desktop
Sync
  • Rich's avatar
    Rich
    5 months ago
    JanK wrote:

    I can't find a way to upload from my backup (syncback) program to on-line only dropbox. A program needs a path, not a drag and drop that the browser version offers.

    If you're trying to use a path within your Dropbox folder, you won't be able to store the files directly as online-only. You would have to set them as online-only after you added them to your Dropbox folder. Also, there's no way to upload directly to your account other than through the website.

     

    If I had to guess, you're trying to use SyncBackFree, or maybe SE. Is that correct? The SyncBackPro version directly supports cloud storage, including Dropbox.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    5 months ago
    JanK wrote:

    I can't find a way to upload from my backup (syncback) program to on-line only dropbox. A program needs a path, not a drag and drop that the browser version offers.

    If you're trying to use a path within your Dropbox folder, you won't be able to store the files directly as online-only. You would have to set them as online-only after you added them to your Dropbox folder. Also, there's no way to upload directly to your account other than through the website.

     

    If I had to guess, you're trying to use SyncBackFree, or maybe SE. Is that correct? The SyncBackPro version directly supports cloud storage, including Dropbox.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hi there JanK - thanks for posting on our Community!

     

    What you described is actually expected with online-only files, as these are only placeholders of the actual files until you make them available offline to your computer, at which point you should be able to back them up using any 3rd party app to do this normally.

     

    I hope this clarifies! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!