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Forum Discussion
Online Only Files Reverting Back to Local
Hi Community ! I'm having an ongoing issue where any file or folder that I smart sync as 'online only' reverts back to local almost immediately. For a moment the file icon with show that it is an online only file, and moments later I will get the blue sync icon, and then the files will redownload to my computer and become local.
Im using a mac, and not using any antivirus software that might interfece. I'm also not opening any of the files, they revert to being local files without my opening them.
I cant seem to find any support on this specific issue so any help would be very much appreciated - thanks !
Hi 92cafe, thanks for messaging today!
It sounds like you could be experiencing this issue on your device.
I'd recommend checking out all of those possibilities to see if they could be the cause.
Let me know how it goes!
- Jay
Dropbox Staff
Hi 92cafe, thanks for messaging today!
It sounds like you could be experiencing this issue on your device.
I'd recommend checking out all of those possibilities to see if they could be the cause.
Let me know how it goes!
Thanks for your help - it was the browser extention on 3rd party software. I removed the dropbox folder from the software browser, made the smart sync adjustment, and once synced reopened my 3rd party software and readded dropbox to the browser. The issue was then resolved.
