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Forum Discussion
Basic Account Space reduced from 16GB to 2GB
I had 16GB of storage space on my basic account due to referrals I made. Few months ago they reduced it to 2GB. I thought storage increases earned through referrals did not have an expiration.
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Hey thejanman, welcome to our Community!
Referral space is indeed permanent, and does not get removed from your available quota, so let's see what we can find out.
Where did you initially see that your space was down to 2 GB?
If you go to your account settings here, how much space does it report?
If it's a different amount, is it possible that you have a second free account with just 2 GB instead?
Let me know what you find.
Same here. I've always had 10.23Gb of storage space (now using 7.8 Gb) and now it's reduced to 2Gb. Received an email today saying that my storage is about to stop syncing. Wonder why it's happened.
- Nancy
Dropbox Staff
- Rich
Super User II
phantasm wrote:
Same here. I've always had 10.23Gb of storage space (now using 7.8 Gb) and now it's reduced to 2Gb. Received an email today saying that my storage is about to stop syncing. Wonder why it's happened.
Don't just go by the email. Look at your actual usage on your Plan page. What does it show?
- Rich
phantasm wrote:
Using 7.7 GB of 10.23 GB
You still have all of your space. Remember that 2GB is just the base amount of space that's included with a Basic account to start, so it still shows that. Your usage shows how much space you have including both the base amount and space earned through referrals and other promotions.
