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dejanDB's avatar
dejanDB
Helpful | Level 6
2 years ago

Suspended public links

Hello, i'm dropbox user now since 2012 and never had problem with it. Now 5 days ago (5.1.2023) my public links were temporarily (says) suspended for generating too much traffic. I read all about i...
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  • Walter's avatar
    Walter
    2 years ago

    I'm  sorry for the late reply dejanDB; are you still  having issues with this?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey dejanDB, sorry to hear you're having issues with this.

 

Can you please clarify if this is the first time your shared links get banned or if it has happened in the past too?

 

Did you get an email from Dropbox informing you about this? If so, when exactly? 

 

Let us know what you find and we'll take it from there. 

rolejarczyk's avatar
rolejarczyk
New member | Level 2
2 years ago

I'm having issues with this too. I'm not sure why I would have been suspended, I hardly use dropbox except to share files for work, and a few things I had saved (not shared) on there around the same time (2015)

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi rolejarczyk! Did you go through this Help Center article for all the possible reasons this can occur?

     

    I can log a ticket for you to this email address, so that we can check this further.

    • catapult's avatar
      catapult
      New member | Level 2
      2 years ago

      Also having the same issue on a "professional" account - asked to find out what links have traffic on them and told by support, sorry cant for privacy reasons. Only resolution is to upgrade from single professional account (1Tb daily limit) to 3 user business account (3x cost) to get 4Tb daily limit.

      Useless system if it can't tell the users where the issue lies.

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