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Forum Discussion

Screatch's avatar
Screatch
Helpful | Level 5
2 years ago

Sharing is currently suspended

Hello,   I am trying to revive my Dropbox account after years of stagnation (doing the cleanup here at the moment).   However when I tried to share a folder (super innocent, containing just a...
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  • Screatch's avatar
    Screatch
    2 years ago

    This was resolved, thank you folks.

semada's avatar
semada
New member | Level 2

Hello,
I've been having trouble sharing a file or folder for weeks. I always get the message:

 

Can’t share file

We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.


I am not aware of any rule violations, no option from the link https://help.dropbox.com/share/banned-links applies to me. Chatbot can't help, waiting 24 hours doesn't help either.

 

Thank you. David

 
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for letting us know, semada.

 

Can we send you an email, to investigate further?

  • semada's avatar
    semada
    New member | Level 2
    2 years ago

    Sure, thank you.

     

    David

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks, David! Just emailed you and I'll see you there. 🙂

  • hkonhartveit's avatar
    hkonhartveit
    New member | Level 2
    2 years ago

    Hello!

     

    I have this exact problem as well. I'm trying to start a shared family album, but whenever I try to share the link this message pops up: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

     

    I want to buy a plan with more storage, but I need to know that I will be able to share my files.

    Please help

     

    Best regards,

    Hkon

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi hkonhartveit, I'd be happy to help! 

       

      I just created a ticket on my end for you, since we're going to need some account-specific info in order to determine what's causing this. 

       

      Reply back to me, and we'll take it from there.

       

      Thanks a bunch!

  • DStephany's avatar
    DStephany
    New member | Level 2
    9 months ago

    I am also getting an error message when trying to share content. The message said to check my email inbox but no email ever came. Can I get some support on this as well?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey DStephany  sorry to hear you're having issues with this.

       

      I've just sent you an email to  have a further look internally, so please check your email's inbox for my message and we'll take it from there. 

      • DStephany's avatar
        DStephany
        New member | Level 2
        9 months ago

        Thank you. I did receive your first email. Appreciate the quick help on this!

  • tarekelraey's avatar
    tarekelraey
    New member | Level 2
    5 months ago

    i have exactly the same problem and i don't know how to fix it... i have no other option but to move all my files to google drive

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Hey tarekelraey, can we send you an email, to take a closer look into this issue?

      • tarekelraey's avatar
        tarekelraey
        New member | Level 2
        5 months ago

        Yes please, i would love to fix it as I have lots of files and dependencies on my Dropbox account. 

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