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Forum Discussion
iPhone 8 4k 60fps video not uploading
I recently upgraded to an iPhone 8 and enabled the 4k 60fps video option, which by default saves all video files using the HEVC file format. I am aware there are some compatability issues with this format on some platforms, but I only have Apple hardware in my device chain so everything should be fine. Dropbox says it can sync these file types but i only ever receive an unable to upload photo error. No Dropbox app updates are available from the app store and im on the lastest iOS.
- Right, since you’re still getting an error message for video uploads, we’d recommend that you email us at https://www.dropbox.com/support/email/dropbox_app/submit so we can check this out here.
Let me know when you’ve done so!
- Jay
Dropbox Staff
Hey there, since 4K videos are generally massive in size, are you using WiFi for them to upload to the Dropbox servers via the iPhone?
Also, are you using the automatic camera uploads or manually uploading the videos into the Dropbox app?- I have tested with very short videos and longer ones. The issue does not seem to be related to file size.
I am trying to upload via Camera Upload, but it gives an error like the file is corrupted. I am able to manually upload the videos, which is my current workaround.
All of the above tested on WiFi only.- JayInteresting… Do the automatic video uploads work fine when they’re not in 4K mode?
